Support Services Team Leader

Albury Wodonga Health; Wodonga; On-site; AUD 90,000 - 110,000; Full time

Job summary

Albury Wodonga Health seeks a committed full-time Team Leader, Non-Admitted Administration to coordinate Administrative Services staff and support the Support Services Leadership Team. You will guide daily activities, train staff, and drive high standards in customer service across multiple departments.

The role emphasizes mentorship, collaboration, and continuous improvement, with a rotating AM/PM roster and strong emphasis on teamwork and operational excellence within our healthcare network.

Qualifications

• Experience in administration or related field preferred.
• Strong leadership and ability to motivate a team.
• Excellent problem-solving and proactive attitude.
• Effective communication with stakeholders.

Responsibilities

• Oversee day-to-day coordination and supervision of Administrative Services staff.
• Collaborate with the Support Services Leadership Team to allocate duties and direct daily activities.
• Develop proactive frontline customer service approaches.
• Create and update procedure manuals to improve operations.
• Attend training in Emergency Departments to understand team workflows.
• Foster a positive environment that encourages teamwork and growth.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

We are currently seeking an enthusiastic and self-motivated individual to join our team as a full-time Team Leader, Non-Admitted Administration. This position is vital to the efficient coordination and supervision of our Administrative Services staff. You will work closely with the Support Services Leadership Team to ensure seamless daily operations.

Key Responsibilities

• Oversee the day-to-day coordination and supervision of Administrative Services staff.
• Collaborate with the Support Services Leadership Team to allocate duties and provide direction, ensuring the efficient completion of daily activities.
• Develop and maintain a proactive approach to frontline customer service.
• Create and update procedure manuals to enhance operational practices and protocols.
• Undertake training in both Emergency Departments to gain a comprehensive understanding of the team's responsibilities and workflows.
• Foster a positive working environment that encourages teamwork and professional growth.

About You

• Previous experience in administration or a related field is preferred.
• Strong leadership skills, with the ability to motivate and guide a team.
• Excellent problem-solving skills and a proactive attitude.
• Effective communication skills, with the ability to collaborate with a range of stakeholders.
• Self-motivated, with a focus on continuous improvement and customer service excellence.

This is a fantastic opportunity for individuals interested in pursuing a leadership role. You will receive ongoing mentorship and support throughout your tenure as Team Leader, enabling you to grow and develop your leadership skills and advance your career.

The successful candidate will be required to work a rotating AM/PM roster and demonstrate flexibility to meet operational requirements.

Employment Type

This is a full time opportunity.

For further details, please refer to the Position Description or alternatively contact Diedre Tobin at ************@awh.org.au for a confidential discussion.

About the role

Closing date: 18 November 2026

AWH serves as the largest regional healthcare provider between Sydney and Melbourne, situated in the border cities of Albury and Wodonga. With a dedicated team of over 3,000 professionals, we proudly service a population of up to 300,000 across North-East Victoria and Southern NSW. Our extensive network encompasses two primary hospital campuses and an additional 22 sites, delivering a diverse range of emergency, surgical, women’s and children’s, community, mental health, allied health, and sub‑acute services. Our growth continues with the opening of a state‑of‑the‑art Emergency Department in 2024, and excitingly, the construction of a new hospital at our Albury site by 2028. This expansion will greatly elevate our ability to service the needs of our community, and we need a great team of people like you to accomplish this.

About Albury Wodonga Health (AWH)

AWH serves as the largest regional healthcare provider between Sydney and Melbourne, situated in the border cities of Albury and Wodonga. With a dedicated team of over 3,000 professionals, we proudly service a population of up to 300,000 across North-East Victoria and Southern NSW. Our extensive network encompasses two primary hospital campuses and an additional 22 sites, delivering a diverse range of emergency, surgical, women’s and children’s, community, mental health, allied health, and sub‑acute services. Our growth continues with the opening of a state‑of‑the‑art Emergency Department in 2024, and excitingly, the construction of a new hospital at our Albury site by 2028. This expansion will greatly elevate our ability to service the needs of our community, and we need a great team of people like you to accomplish this.

What awaits you at AWH?

We are committed to our Employee Value Proposition and will deliver on our key pillars of Growth, Balance, Contribution and Lifestyle. We provide comprehensive induction and training to set you up for success, offer exceptional Rewards and Benefits and continuously nurture your professional growth by providing opportunities for development.

AWH prioritises Equal Employment Opportunity, Ethical Practice, and embraces Cultural Diversity and Social Inclusion. We welcome applications from Aboriginal and Torres Strait Islanders. Please note that appointments are contingent on satisfactory pre-employment checks including Criminal Record check and working with Children checks.

Salary and terms will be in accordance with the relevant state EBA or Award.

Important Notice: All healthcare workers must maintain all vaccinations required by relevant healthcare regulations, guidelines, or their specific role within the organisation. In addition to mandatory vaccinations, AWH strongly encourage all employees to receive the COVID-19 vaccination and the seasonal influenza (flu) vaccination, as recommended by public health authorities and as a preventative measure to help ensure the safety and well-being of patients, colleagues, and the broader community.

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