Support Services Center Manager

KBR, Inc.; Alice Springs; On-site; AUD 135,000 - 170,000; Full time

Job summary

KBR is seeking a Support Services Center Manager to lead the Government site work order management process at the Alice Springs facility. You will manage a team of specialists focused on maintenance, repair of structures, systems and equipment, with an emphasis on reliability and customer service.

The role requires strong communication, analytical abilities, and proven decision-making under deadlines in a 24x7 environment.

Qualifications

• Active Secret Security Clearance or Host Nation NV-1 Clearance is required.
• Minimum five (5) years of experience supporting projects of similar scope, size and complexity.
• Minimum two (2) consecutive years of supervisory experience in a Support Center related field.
• Knowledge of process improvement models.
• Experience providing high-quality customer service.
• Experience managing help desk services and work order management systems.
• Experience prioritizing daily/weekly/monthly work plans.
• Experience incorporating environmental health and safety practices across responsible areas.
• Experience working in 24x7x365 operational environments with close coordination to mission operations.
• Experience integrating project schedules and applying project management concepts to schedule, scope, cost, and risks.

Responsibilities

• Direct the facilities' Work Order Management operations and repairs, including predictive and preventive maintenance.
• Serve as Service Order Manager for a project office performing maintenance and services.
• Plan, schedule, coordinate and administer Preventive Maintenance to prevent deterioration.
• Respond to triage fixes and reactive maintenance, repairing or replacing failed items.
• Track status of Work Orders and Job Orders.
• Assess Work Order classifications and meet priority response times.
• Categorize and manage triage fix and job order priorities.
• Manage personnel and subcontractors conducting maintenance and repairs.
• Gather, review and analyze data related to facilities.
• Coordinate pricing from outside vendors on material procurements.
• Coordinate with engineering/architectural firms and advise on facility issues.
• Evaluate project bids for cost, quality, and schedule.
• Monitor and inspect services/construction for quality and schedules.
• Lead operation, maintenance, repair and construction work teams.
• Provide work direction when needed.
• Communicate effectively with diverse teams and resolve operational issues.

Skills

Leadership

Communication

Analytical thinking

Customer service

Problem solving

Job description

Title

Support Services Center Manager

At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 85 countries and operations in over 28 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results.

Trinzic is the future independent company to be created through the planned spin-off of KBR's Mission Technology Solutions business, expected in January 2027. Our people work at the frontier of what is possible, delivering solutions in challenging environments and advancing some of the world's highest-priority national security and space missions.

Backed by decades of mission success, deep expertise, and trusted partnerships, Trinzic will launch as a global organization with more than 18,000 employees supporting customers around the world. Join us at a defining moment and help shape the future of a company built to tackle complex challenges and make a meaningful impact.

Candidates who join KBR's Mission Technology Solutions business before the spin-off will transition to Trinzic when the separation is complete and will not need to reapply for employment.

Belong. Connect. Grow. with KBR!

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

Why Join Us?

• Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
• Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
• Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

Position Summary

KBR is seeking a Support Services Center Manager to join our team.

KBR is in search of a skilled Support Services Center (SSC) Manager to manage the Government site work order management process. You will manage a team of specialists, focusing on operational effectiveness, maintenance, and repair of structures, systems and/or equipment. The ideal candidate will demonstrate strong communication skills, analytical acumen, an eye for detail, and a proven ability to make decisions and adhere to strict deadlines.

This is a 24x7 operation which requires provision of on-call support. Your role transcends conventional limits, placing a premium on the solid availability of essential systems. It's imperative that these systems remain operational without interruption. Your vigilant oversight and proactive maintenance strategies are the cornerstones of our commitment to delivering stellar customer service.

This role will be located in Alice Springs, Australia at a 4,400-acre facility with approximately 687,000 square feet of mission and support space.

This position is expected to be onsite 100% and is contingent upon contract award.

What You’ll Do

In the role of Support Services Center Manager, your duties will include:

• Direct the facilities' Work Order Management operations and repairs to include predictive and preventive maintenance including but not limited to structures, systems and/or equipment
• Serves as Service Order Manager for a project office performing maintenance and services on
• Plans, schedules, coordinates and administers Preventive Maintenance to prevent equipment deterioration, malfunction and failure
• Responds to Triage Fix reactive maintenance work orders to repair or replace an item that has failed
• Tracks status of Work Orders and Job Orders
• Assess Work Oder classification (Operational, Administrative, Support) and meet established priority response times
• Categorize and manage Triage Fix and Job Order priorities (Emergency, Urgent, Routine) and meet established priority response times
• Manages personnel and subcontractors conducting maintenance and repair activities
• Gathers, compiles, reviews and analyzes data related to facilities
• Coordinates pricing from outside vendors on material procurements
• Coordinates with engineering/architectural firms performing facility work and advises and recommends on facility issues
• Evaluates project bids for cost, quality and schedule
• Monitors and inspects services/construction to ensure adherence to quality standards and project schedules
• Leads operation, maintenance, repair and construction work teams
• May provide work direction
• Communicating effectively with diverse teams, responding to questions, and solving a range of operational issues

Requirements

• Possess an active Secret Security Clearance, or Host Nation NV-1 Clearance
• A minimum of five (5) years of experience supporting projects of similar scope, size and complexity
• A minimum of two (2) consecutive years of supervisory experience in a Support Center related field
• Knowledge of process improvement models
• Experience providing high-quality customer service
• Experience managing help desk services and work order management systems
• Demonstrated experience prioritizing daily/weekly/monthly work plans
• Demonstrated experience incorporating applicable environmental health and safety practices across responsible work areas
• Experience working in 24x7x365 operational environments requiring close coordination with mission operations
• Experience integrating project schedules
• Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to project schedule, scope, cost, risk, and deliverables and related metrics

Ready to Make a Difference?

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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