Support Officer

Bendigo & Adelaide Bank; Australia; Hybrid; AUD 30,000 - 60,000; Part time

Job summary

A leading Australian retail bank is looking for a passionate Support Officer to join their Settlements and Security team. This part-time role involves ensuring timely and accurate loan processing. Ideal candidates should have experience in loan processing, excellent communication skills, and an eye for detail. The position offers flexibility with a hybrid work model, combining on-site attendance with remote capabilities.

Benefits

Flexible work options

Ongoing development support

Employee Assistance Program access

Qualifications

• Proven experience in loan processing or security documentation.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.

Responsibilities

• Arranging finance settlements with external stakeholders.
• Managing loan funding and drawdown processes.
• Accurate setup of customer loan accounts.

Skills

Loan processing experience

Excellent communication

Attention to detail

Relationship-building skills

Job description

Are you a highly organised individual with a keen eye for detail and a proactive approach to problem-solving?

It starts here. With Bendigo Bank… and you.

Join a team dedicated to operational excellence and customer satisfaction at Bendigo Bank. We're looking for a passionate and detail-oriented Support Officer to join our Settlements and Security team within the Customer Enablement division. This role is pivotal in ensuring timely and accurate loan processing and security management.

You will be responsible for the accurate processing of finance settlements, loan funding and drawdown, account setup, and ensuring all certifications are in order. You'll collaborate with solicitors, financial institutions, and internal teams to maintain efficient workflows and high service standards. Success in this role requires meticulous attention to detail, excellent communication, and the ability to work effectively within tight deadlines.

Key Responsibilities:

• Arranging finance settlements with external stakeholders.
• Managing loan funding and drawdown processes for third-party banking loansli>
• Accurate setup of customer loan accounts and direct debits.
• Ensuring certifications are correctly prepared and received.
• Maintaining audit and security registers for bank documents and assets.
• Meeting productivity targets and updating reporting spreadsheets.
• Delivering high-quality communication with both internal and external parties.
• Proactively identifying and implementing process improvements.
• Adhering to all Bank policies and risk management procedures.

To succeed in this role, we'd love you to have:

• Proven experience in loan processing, security documentation, or conveyancing (highly desirable).
• Excellent communication and relationship-building skills.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Exposure to loan securities and relevant legislation (desirable).
• While experience is valued, we prioritise mindset and potential — we warmly welcome graduates or early-career candidates who can learn quickly and adapt to new systems.

We offer flexible work options that put our people first and a hybrid model of minimum 60% (3 days a week) on site attendance.

This is a Part-time, (68 hours per fortnight so a 9-day fortnight) 12-Month Contract based at any of any of our head office locations (Ideally Bendigo, Adelaide or Melbourne)

So, why work for us?

With over 2.9 million customers, we are one of Australia’s largest retail banks with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. In fact, $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance and flexibility!

Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!

We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank!