Support Coordinator Older Persons

Wellways; Griffith City Council; On-site; AUD 44,000 - 47,000; Full time

Job summary

A community support organization in New South Wales is seeking a caring Support Coordinator to aid individuals recovering from suicidal crises. You will provide tailored support, develop safety plans, and build partnerships with aged care providers. The ideal candidate possesses community services experience and strong people skills. This role offers a full-time opportunity with various employee benefits, focusing on inclusivity and holistic well-being.

Benefits

Salary packaging options

Meal and entertainment allowance

Employee assistance program

Qualifications

• Empathetic listener with strong people skills.
• Experience with older people in community services.
• Ability to maintain accurate records.

Responsibilities

• Provide tailored support to individuals recovering from crises.
• Develop recovery-focused plans.
• Build referral pathways into community services.

Skills

Strong people skills

Organised and reliable

Experience in community services

Education

Diploma in mental health or community services

Tools

Microsoft Office Suite

Job description

About the opportunity

We are looking for a caring and community‑minded Support Coordinator to join our Aftercare Service providing non‑clinical practical support to people recovering from a suicidal crisis or attempt with a strong focus on older people.

In this role you’ll walk alongside participants for up to three months, helping them regain stability, build confidence and connect with the right health community and social supports. You’ll also work closely with aged care providers, lifestyle villages and mental health services to strengthen pathways of support and raise awareness of suicide risk factors in older age.

What you’ll do :

• Provide practical compassionate support tailored to each individual.
• Develop and review recovery‑focused support and safety plans.
• Build strong referral pathways for older people into Aftercare and community services.
• Partner with aged care homes and lifestyle villages to raise awareness and support staff.
• Ensure all participants feel respected, safe and supported.

What we’re looking for :

• Strong people skills and the ability to listen with empathy.
• Experience in community services aged care health or a related field.
• Confidence working with diverse groups and building partnerships.
• Organised, reliable and able to keep accurate records.

To be successful in this role you will need :

• Relevant qualifications or commensurate experience in working in the mental health or community services sector, generally a Diploma level qualification.
• Demonstrated experience and/or transferable skills/knowledge in working with older people living with mental health conditions.
• Experience in working with people who have experienced suicidal crisis/behaviours or experience in dealing with severe personal trauma.
• Current valid Driver’s License and the ability to undertake some travel and be away from home overnight.
• Appropriate IT skills including knowledge of and experience with Microsoft Office Suite.
• NDIS Worker Orientation Module Certificate (free online course).
• Satisfactory National Police Records Check.
• NDIS Worker Screening Check.
• Working with Children’s Check (Employee / Paid).

What we offer

Purpose‑Driven Culture : Immerse yourself in a culture where passion meets purpose. Here you can thrive while making a genuine difference. We hold respect for every individual close to our hearts and we cherish the unique contributions that each person brings to the table.

Equitable and Inclusive Work Environment : We take pride in fostering a workplace that’s not just diverse but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences and perspectives that our team members bring and we actively promote an atmosphere of inclusion and belonging.

Salary Packaging : Enhance your financial well‑being with our salary packaging option which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments or car leasing.

Meal and Entertainment Allowance : Indulge in the joys of life with our meal and entertainment allowance available through salary packaging. You can enjoy up to $2,650 per annum to savour delightful meals and experiences with your loved ones all while saving on taxes.

Employee Assistance Program : We understand that life comes with its challenges and your well‑being is important to us. As part of our commitment to your holistic health you and your family have access to our Employee Assistance Program. It’s a supportive resource designed to help you navigate life’s ups and downs with confidence and resilience.

Join us and not only will you find a fulfilling career but you’ll also discover a host of benefits that enrich your personal and professional life. We’re not just offering a job; we’re inviting you to be a part of an inclusive supportive and purpose‑driven community where your well‑being and success matter most. Your journey toward a better future starts here.

Why us

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look‑out for like‑minded people who would like to be a part of this.

How to Apply

Apply now by submitting your up‑to‑date CV and a cover letter addressing the key criteria of the role.

For a confidential discussion about the role please contact Angus Drysdale at [contact details].

Please click here to download a copy of the position description to see further details relating to this role.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

Job Description Summary

Contract End Date: 06 / 10 / 2026

Culture

We’re passionate about our work which is enjoyable, challenging, and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ and First Nations communities.

Applications Close

12 / 10 / 2025

Required Experience

IC

Key Skills

Time Management, Developmental Disabilities Experience, Intake Experience, Mediation Experience, Microsoft Outlook, Customer Support, Case Management, Medical Terminology, Alternative dispute resolution, Child Protective Services, Social Work, Word Processing

Employment Type

Full‑Time

Experience

years

Vacancy

1

Monthly Salary

Salary : 44 - 47