Supply Chain and Sales Advisor – COREtec

Shaw Industries Ltd; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible 40-hour workweek

Collaborative environment

Global brand

Job summary

COREtec, a premium brand within Shaw Contract Australia & New Zealand, seeks a capable Supply Chain and Sales Advisor to support operations in Sydney. You will handle customer inquiries, process orders, coordinate overseas imports, and assist with key account management across Australia and New Zealand.

You will maintain accurate order and shipment records, oversee offline marketing materials, and coordinate events.

Qualifications

• Experience in office administration, logistics coordination, supply chain support, or customer service, preferably in flooring, interiors, or building materials.
• Strong organisational and multitasking skills with high attention to detail, especially in orders, shipments, and documentation.
• Excellent verbal and written communication, with ability to coordinate across teams and logistics partners.

Responsibilities

• Be the first line of contact for COREtec customers via phone and email.
• Process and manage flooring orders with accuracy and timely delivery.
• Coordinate international logistics and imports with freight forwarders and customs agents.
• Maintain visibility over order status, shipment timelines, and delivery outcomes; escalate delays.
• Collaborate with operations managers for key accounts in Australia and New Zealand.
• Reconcile order, delivery, and shipment data for accurate reporting.
• Oversee distribution of offline marketing materials and manage inventory.
• Plan COREtec-branded events such as trainings, showroom activations, and trade shows.
• Support general office administration and daily operations.

Skills

Office admin

Logistics coordination

Supply chain

Customer service

Communication

Tools

ERP systems

CRM systems

Excel

Outlook

Word

Job description

Job Title

Supply Chain and Sales Advisor – COREtec

Position Overview

About COREtec:

COREtec is a premium brand within Shaw Contract Australia & New Zealand , offering innovative and high-performance luxury vinyl flooring solutions. Known for our design-forward products and industry-leading technology, COREtec continues to grow across the ANZ region. We’re seeking a capable and organised Supply Chain and Sales Advisor to support our operations and help deliver outstanding customer service, supply chain visibility, and logistical efficiency as we scale.

Position Summary:

As the Supply Chain and Sales Advisor for COREtec, you will be at the heart of our Sydney-based operations. You’ll serve as the first point of contact for customer inquiries, oversee order processing, coordinate overseas imports, and support key account operations across Australia and New Zealand. In addition, you will assist with maintaining accurate order, shipment, and inventory records, helping ensure product flow from international suppliers through to final delivery is efficient and well-coordinated. You’ll also play a vital role in managing offline marketing orders and coordinating local events and exhibitions.

Key Responsibilities:

• Be the first line of contact for COREtec customers, providing professional and timely communication via phone and email.
• Process and manage flooring orders, ensuring accuracy, timely delivery, and proper recordkeeping, while supporting alignment between customer demand and available inventory.
• Coordinate international logistics and imports from global suppliers, including liaison with freight forwarders and customs agents, and assist with tracking inbound shipments to ensure on-time delivery.
• Maintain visibility over order status, shipment timelines, and delivery outcomes, proactively identifying and escalating any delays or issues within the supply chain.
• Work closely with operations managers for our key accounts in Australia and New Zealand, ensuring clear communication, alignment on delivery expectations, and proactive issue resolution.
• Assist in reconciling order, delivery, and shipment data to support accurate reporting and improved supply chain decision-making.
• Oversee the distribution of offline marketing materials (e.g., brochures, POS displays, sample packs), ensuring efficient inventory handling and timely fulfilment.
• Plan and coordinate COREtec-branded events such as training sessions, showroom activations, and trade shows—including venue booking, catering, and materials preparation.
• Support general office administration and maintain smooth daily operations.

Skills & Qualifications:

• Experience in office administration, logistics coordination, supply chain support, or customer service (preferably in flooring, interiors, or building materials).
• Strong organizational and multitasking skills with high attention to detail, particularly in managing orders, shipments, and documentation.
• Excellent verbal and written communication, with the ability to coordinate effectively across internal teams and external logistics partners.
• Proficiency with Microsoft Office (Excel, Outlook, Word); experience with ERP or CRM systems and basic reporting tools is an advantage.
• A proactive mindset, with the ability to identify inefficiencies and support continuous improvement in processes.
• Comfortable managing time zones and remote coordination with international suppliers and stakeholders.

Why Join Us:

• Be part of a globally respected flooring brand under Shaw Industries Group.
• Flexible 40-hour workweek with room for autonomy.
• Work in a collaborative, design-driven environment.
• Play a key role in a growing segment of the business with visible impact on both operations and supply chain performance.

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.