Supply Chain and Sales Advisor – COREtec

Shaw Industries Group, Inc.; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible 40-hour workweek

Collaborative, design-driven culture

Job summary

COREtec, a premium flooring brand under Shaw Industries Group, is seeking a Supply Chain and Sales Advisor in Sydney. You will manage customer inquiries, orders, and inventory, coordinating logistics from international suppliers to final delivery.

The role emphasizes accuracy, communication, and efficient supply chain workflows. In this Sydney-based position, you will support key accounts across Australia and New Zealand, maintain records, and assist with offline marketing orders and local

Qualifications

• Experience in office administration, logistics coordination, supply chain support, or customer service (preferably in flooring, interiors, or building materials).
• Strong organizational and multitasking skills with high attention to detail.

Responsibilities

• Be the first line of contact for COREtec customers via phone and email.
• Process and manage flooring orders with accurate records and timely delivery.
• Coordinate international logistics and imports with freight forwarders and customs agents.

Skills

Office administration

Logistics coordination

Supply chain support

Customer service

Attention to detail

Communication skills

Tools

Microsoft Office

ERP systems

CRM systems

Reporting tools

Job description

Job Title Supply Chain and Sales Advisor – COREtec Position Overview

About COREtec: COREtec is a premium brand within Shaw Contract Australia & New Zealand, offering innovative and high-performance luxury vinyl flooring solutions. Known for our design-forward products and industry-leading technology, COREtec continues to grow across the ANZ region. We’re seeking a capable and organised Supply Chain and Sales Advisor to support our operations and help deliver outstanding customer service, supply chain visibility, and logistical efficiency as we scale.

Position Summary

As the Supply Chain and Sales Advisor for COREtec, you will be at the heart of our Sydney-based operations. You’ll serve as the first point of contact for customer inquiries, oversee order processing, coordinate overseas imports, and support key account operations across Australia and New Zealand. In addition, you will assist with maintaining accurate order, shipment, and inventory records, helping ensure product flow from international suppliers through to final delivery is efficient and well-coordinated. You’ll also play a vital role in managing offline marketing orders and coordinating local events and exhibitions.

Key Responsibilities

• Be the first line of contact for COREtec customers, providing professional and timely communication via phone and email.
• Process and manage flooring orders, ensuring accuracy, timely delivery, and proper recordkeeping, while supporting alignment between customer demand and available inventory.
• Coordinate international logistics and imports from global suppliers, including liaison with freight forwarders and customs agents, and assist with tracking inbound shipments to ensure on-time delivery.
• Maintain visibility over order status, shipment timelines, and delivery outcomes, proactively identifying and escalating any delays or issues within the supply chain.
• Work closely with operations managers for our key accounts in Australia and New Zealand, ensuring clear communication, alignment on delivery expectations, and proactive issue resolution.
• Assist in reconciling order, delivery, and shipment data to support accurate reporting and improved supply chain decision‑making.
• Oversee the distribution of offline marketing materials (e.g., brochures, POS displays, sample packs), ensuring efficient inventory handling and timely fulfilment.
• Plan and coordinate COREtec‑branded events such as training sessions, showroom activations, and trade shows—including venue booking, catering, and materials preparation.
• Support general office administration and maintain smooth daily operations.

Skills & Qualifications

• Experience in office administration, logistics coordination, supply chain support, or customer service (preferably in flooring, interiors, or building materials).
• Strong organizational and multitasking skills with high attention to detail, particularly in managing orders, shipments, and documentation.
• Excellent verbal and written communication, with the ability to coordinate effectively across internal teams and external logistics partners.
• Proficiency with Microsoft Office (Excel, Outlook, Word); experience with ERP or CRM systems and basic reporting tools is an advantage.
• A proactive mindset, with the ability to identify inefficiencies and support continuous improvement in processes.
• Comfortable managing time zones and remote coordination with international suppliers and stakeholders.

Why Join Us

Be part of a globally respected flooring brand under Shaw Industries Group. Flexible 40-hour workweek with room for autonomy. Work in a collaborative, design-driven environment. Play a key role in a growing segment of the business with visible impact on both operations and supply chain performance.

Work Shift

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

A history of success, a future of possibility Founded in 1967, Shaw Industries' leadership has been built on a history of success. Over time, our products have expanded, the customers we serve have been broadened, and the technology we use has advanced, but our vision to create a better future remains the same. Exceeding our customers' expectations for quality, service and performance is at the heart of our business.

Global Flooring Provider Shaw Industries Group Inc. supplies carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide. Learn more

Operational Excellence Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world. Learn more

Award Winning The success of our company and the success of our associates go hand-in-hand. We are consistently awarded as an employer of choice, community partner, and leader in design and innovation. Learn More

We Sustain Human Ability At Shaw, sustainability means sustaining human ability in all of our products and processes. We ask ourselves "how can we minimize our impact on the environment and maximize human potential?" Learn More

Community Partner From civic involvement and philanthropic giving to volunteerism and future workforce development, our company and associates leverage our combined passions and expertise in addressing community needs, collaboratively. Learn More

In The News There is always something new and exciting happening at Shaw. Check out our news page to read our recent press releases, company blog posts, sustainability reports and more! Learn More