Supervisor - Chermside

SEPHORA; City of Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Gifted products throughout the year

Store discounts up to 45%

Parental Leave & Personal Leave

Health & Life Insurance

Career progression within ANZ

Access to global LVMH brands

Advanced online learning platform

Job summary

Sephora Australia is seeking a Senior Supervisor to shape the client experience and lead a 20+ beauty advisory team in our high‑volume Queensland store. You will model excellence, coach talent, and drive a premium, performance‑driven culture on the shop floor and back‑of‑house.

You will partner with Store Manager and leadership peers to deliver sales growth, optimize processes, and deliver a seamless customer journey across beauty, skincare and wellness, with a clear path for career progression

Qualifications

• Extensive retail management experience including managing profit and loss, sales forecasting, people management and training, stock control and visual merchandising.
• Hands-on leadership on the shop floor to motivate and coach a high-performing team.
• Proven ability to deliver exceptional client service in a premium retail environment.

Responsibilities

• Lead teams of 20+ beauty advisors to deliver outstanding client experiences.
• Drive a high-performance selling culture and exceed KPIs through coaching and development.
• Utilize reporting data with Store Manager to inform operational decisions and optimize store performance.
• Oversee client and team matters as CEL in a fast-paced, luxury retail setting.

Skills

Leadership

Retail Management

P&L Management

Coaching

Stock Control

Visual Merchandising

Data Reporting

MS Office

Tools

Microsoft Office Suite

Job description

As a Supervisor, you will play a critical role in shaping the client experience and leading a dynamic team. The scope, team size, and commercial exposure you will gain in this role are comparable to senior leadership positions in smaller retail brands. You will lead teams of 20+ beauty advisors, fostering a high-performance culture and ensuring operational excellence. This is ideal for Store Managers or Assistant Managers from smaller-format retailers looking to transition into a larger, high volume and premium retail environment.

You will be instrumental in:

• Strategic Leadership:Embodying Sephora’s DNA of delivering a curated, innovative prestige beauty experience, serving as a role model and mentor to the team.
• Commercial Acumen:Driving a high-performance selling culture to exceed Key Performance Indicators (KPIs) and consistently elevate team capabilities through targeted coaching and development.
• Data-Driven Decisions:Utilizing and interpreting reporting data to inform operational decisions, collaborating closely with the Store Manager, Assistant Store Manager, and fellow Senior Beauty Advisors.
• Effective Communication:Facilitating open and constructive communication within your team, providing impactful feedback, and maintaining consistent dialogue with the wider management team.
• Operational Command:Serving as the Client Experience Lead (CEL), confidently overseeing client and team matters within a fast-paced environment and making critical store decisions.

In this role, you will gain exposure across all our categories - beauty, skincare, haircare, and wellness - along with comprehensive involvement in sales management and back-of-house operations. You will receive extensive initial onboarding training and continuous professional development through our unique online learning platform and field trainers. As part of Sephora and the LVMH community, your options for career growth within our global group of high-end luxury brands are endless.

We are looking for leaders who:

• Possess extensive retail management experience, including managing profit and loss, sales forecasting, people management and training, stock control, and visual merchandising.
• Are proficient in using the Microsoft Office Suite for data interpretation and daily reporting.
• Are hands‑on leaders, passionate about being on the sales floor to motivate, coach, and empower their team members to achieve excellence.
• Demonstrate a deep passion for delivering exceptional client service and creating an unparalleled experiential retail environment that embodies the Sephora brand.
• Are committed to fostering a strong and positive culture where every team member is valued, recognized, and enabled to succeed through continuous feedback, career development, coaching, learning, and recognition.
• Have a proven track record of exceeding sales targets and KPIs, driven by a results‑oriented mindset.
• Are available to work a rotating roster that supports store needs, including key trading times such as late nights, weekends, and public holidays (our busiest days are Thursday to Sunday).

The Perks:

• Gifted products throughout the year and store discounts of up to 45%.
• Paid Parental Leave, Birthday Leave & Personal Leave for Full-Time & Part-Time employees.
• Health and Well‑being initiatives, including 24/7 Mental Health well‑being programs & Life Insurance.
• Discounted Gym memberships.
• Significant opportunities for personal development and career progression within ANZ through structured succession planning.
• Access to diverse opportunities across our global group of high‑end luxury brands within LVMH.
• A unique and advanced online learning platform.

Your application:

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Join us andbelong tosomething beautiful.