Student Services Officer

UNE Partnerships; Armidale Regional Council; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Australia is seeking a Student Services Officer to provide administrative support and enhance students' educational experiences. The role involves managing enrolments, responding to student queries, and supporting academic staff. Candidates should have strong administrative skills, excellent communication abilities, and a proactive attitude. This position offers flexible hybrid working arrangements and opportunities for professional development.

Benefits

Flexible hybrid work

Competitive salary

Four weeks of annual leave plus additional leave options

Professional development opportunities

Access to counseling services through EAP

Qualifications

• High attention to detail is essential.
• Ability to manage tasks with competing priorities.
• Reliability and independence in work.

Responsibilities

• Provide high-quality administrative and student support services.
• Process student enrolments and maintain records.
• Co-ordinate orientation and graduation activities.

Skills

Strong administrative experience

Clear verbal and written communication skills

Organisational skills

Confidence using AI tools

Education

Experience in VET sector

Tools

Online learning environments

CRM systems

Job description

UNE Partnerships are seeking a Student Services Officer to join our team in Armidale. This role is perfect for someone who values making a positive difference in a students educational journey through thoughtful support and careful administration.

About us

Proudly affiliated with the University of New England (UNE) we are a leading Registered Training Organisation (RTO 6754) providing quality distance, in person and online education to a diverse range of students and organisations around Australia and overseas. We take great pride in the success of our students and we make a genuine commitment to helping our clients and corporate partners achieve the same.

The opportunity

As our Student Services Officer you’ll be responsible for providing high-quality customer service and ensuring our students’ enquiries are responded to promptly and effectively.

You’ll thrive in this role if you are proactive, detail oriented and love working in a dynamic team!

What we offer

• Permanent employment with job security
• Work type: Full time or part time available (minimum 3 days per week), negotiable for the right candidate
• Flexible hybrid working: WFH Mondays and Fridays, on-site collaboration Tuesday-Thursday

What you’ll be doing

• Providing high-quality administrative and student support services
• Processing student enrolments, attendance, course progress and records in compliance with RTO Standards
• Assisting students with course information, timetabling and general enquiries
• Supporting trainers and academic staff with administrative tasks
• Maintaining student files, databases and documentation accurately and efficiently
• Co‑ordinating orientation, graduation and other student engagement activities
• Liaising with internal departments and external stakeholders as required

About you

We’re looking for someone who has:

• Strong administrative experience with high attention to detail
• Clear, confident verbal and written communication skills across all platforms
• Demonstrated reliability and ability to work independently while balancing team collaboration
• Excellent organisational skills with the ability to manage tasks with competing priorities and demonstrate adaptability where needed
• Confidence using or learning AI tools to streamline student support and admin processes

Additionally, the following skills and background will be highly valued:

• Experience in the VET sector (studying or working)
• Familiarity with online learning environments or CRM systems

Appointment to this position is dependent on obtaining an employee Working with Children Check and a valid Police Check within the last 12 months.

Benefits & Culture

• Flexible Hybrid Work: Tools and support to stay connected, collaborate confidently and maintain a healthy work‑life balance
• Competitive Package: Attractive salary and benefits
• Time to Recharge: Enjoy four weeks of annual leave plus a Christmas shutdown; additional leave can be purchased
• Impactful Role: Play a key part in shaping the future of vocational education; your work directly contributes to workforce development and student success in a values‑driven organisation
• Commitment to Wellbeing: Access confidential counselling through our EAP mental health resources and practical support for life challenges
• Professional Development: Opportunities to grow and stay ahead in the industry including emerging technology and AI integration
• Collaborative Environment: Work within a supportive team that fosters creativity, innovation and genuine connection

APPLY NOW! Applications closing Monday 17th November 2025

Please apply online with your CV and Cover Letter (as PDFs) outlining your interest in the role and relevant skills and experience.

Our Commitment to Diversity

UNE Partnerships is committed to engaging a diverse workforce and creating an inclusive learning environment for students from all backgrounds and ability levels. We strongly encourage applications from Aboriginal and Torres Strait Islander Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTQIA people.

We are happy to adjust our recruitment process to support accessibility needs.