Student Complaints Specialist (6-Month FTC)

Torrens University Australia; Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Study free in a course related to your position

Access to internal opportunities

Job summary

A leading Australian university seeks a Student Complaints Officer on a 6-month fixed-term contract. This role involves managing student complaints and appeals, ensuring fair processes for both online and on-campus students. Ideal candidates have over 5 years of experience in a related field, strong communication skills, and the ability to handle high volumes of work accurately. Flexibility to work remotely is supported, requiring only occasional office visits.

Qualifications

• 5+ years' experience managing student complaints, ideally in higher education.
• Experience handling student appeals and academic integrity matters.
• Strong computer skills including word processing, spreadsheets, and enterprise records systems.

Responsibilities

• Provide support to manage and resolve student appeals.
• Ensure timely investigation and resolution of complaints.
• Deliver a fair and consistent process for all students.

Skills

Managing student complaints

Handling appeals and academic integrity issues

Strong attention to detail

Knowledge of administrative policies

Strong written communication skills

Teamwork

Computer skills

Job description

A leading Australian university seeks a Student Complaints Officer on a 6-month fixed-term contract. This role involves managing student complaints and appeals, ensuring fair processes for both online and on-campus students. Ideal candidates have over 5 years of experience in a related field, strong communication skills, and the ability to handle high volumes of work accurately. Flexibility to work remotely is supported, requiring only occasional office visits.