Student Adviser

Deakin University; Melbourne; Hybrid; AUD 34,000 - 44,000; Part time

Job summary

Deakin University is seeking a Student Adviser to join the Student Central - Contact Centre in Melbourne. The role is 0.5 FTE, part-time, with hybrid work arrangements at the Melbourne Burwood Campus.

You will provide high-quality advice and administrative support, analyse information, and coordinate competing priorities to deliver responsive service while supporting continuous improvement initiatives.

Qualifications

• Relevant qualification and/or equivalent education or experience.
• Experience delivering advice, administrative support, or client-focused services.
• Strong communication and ability to manage multiple priorities.

Responsibilities

• Provide high-quality advice and support to stakeholders in a timely manner.
• Assess information, exercise judgement and present clear recommendations.
• Plan, prioritise and manage competing workloads to achieve outcomes.
• Engage with internal and external stakeholders and build collaborative relationships.
• Contribute to continuous improvement of processes and practices.

Skills

Advice delivery

Analytical skills

Organisational skills

Stakeholder engagement

Process improvement

Education

Relevant qualification

Job description

Job no: 590233
Work type: Continuing, Part-time
Location: Melbourne - Burwood
Categories: Administration, Student Services

• Based at our Melbourne, Burwood Campus + hybrid work arrangements
• 0.5FTE Part-time and continuing

Please note hours of work are Monday & Tuesday - 10.20am to 7pm & Alternate Saturdays – 10.00am to 2.05pm

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangementsto help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

As a Student Adviser, you will:

• Demonstrated ability to provide advice and support within an area of expertise, delivering high-quality service to stakeholders.
• Strong analytical skills with the ability to assess information, exercise judgement, and present clear recommendations to support decision-making.
• Proven organisational skills, with the capacity to plan, prioritise and manage competing workloads to achieve agreed outcomes.
• Well-developed stakeholder engagement skills, with the ability to build collaborative relationships and contribute positively to team objectives.
• Commitment to continuous improvement through identifying opportunities to enhance processes, systems and practices while meeting operational goals and service standards.

To be successful, you’ll have:

• Relevant qualification and/or equivalent combination of education, training and demonstrated experience.
• Proven experience delivering advice, administrative support, or client-focused services.
• Well-developed communication skills with the ability to build and maintain effective stakeholder relationships.
• Demonstrated ability to interpret policies, procedures and guidelines, while coordinating competing priorities and workloads.
• Strong analytical and problem-solving skills with a commitment to continuous improvement and process enhancement initiatives.

For a confidential discussion regarding this role, please contact Andrea Fyfe (Manager, Student Central -Contact Centre) via email at [e-mail]

The hours required to work are:
Monday - 10.20am to 7pm
Tuesday - 10.20am to 7pm
Alternate Saturdays – 10.00am to 2.05pm

For a copy of the position description, please see below:

Applications for this position close on Sunday 1 st November 2026.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Pre-employment safety and suitability checks: In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations.

Candidates may be asked to declare whether they have been investigated for an allegation of Gender‑based Violence, or determined to have engaged in conduct that constitutes Gender‑based Violence during the course of their previous employment, or otherwise in a legal process. A declaration is not required from individuals who have experienced gender‑based violence. A ‘Yes’ response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University’s safety obligations.

Advertised: 22 Oct 2026 AUS Eastern Daylight Time
Applications close: 01 Nov 2026 AUS Eastern Daylight Time