Student Adviser

CQUniversity; Bundaberg; On-site; AUD 74,000 - 79,000; Full time

Job summary

A prominent Australian university in Bundaberg is seeking a full-time Student Service Officer to support current and prospective students. The successful candidate will assist with enquiries through various platforms, offering guidance on course information, admissions, and scholarships. This role demands strong communication and customer service skills, along with proficiency in information systems. A supportive work environment with excellent benefits awaits.

Benefits

17% superannuation

6 weeks annual leave

10 days personal/sick leave

Access to Employee Assistance Program

Fitness Passport

Qualifications

• Proficient in using web browsers, email software, and Microsoft applications.
• Outstanding oral and written communication skills.
• Commitment to continuous improvement and innovation.

Responsibilities

• Assist students with enquiries via phone, email, and online platforms.
• Guide students through university systems and processes.
• Deliver accurate and timely advice on courses, admissions, and scholarships.

Skills

Customer service experience

Strong communication skills

Knowledge of information systems

Understanding of diverse communities

Tools

Microsoft software

Customer relationship systems

Job description

• Continuing Contingent*, Full-Time
• Students Success Division
• CQUniversity Bundaberg
• Higher Education Worker Level 4
• Total Remuneration $88,138 to $93,095 pa (including salary of $74,478 to $78,667 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity
Working as part of the Student Service SPOT team, you’ll play a pivotal role in supporting students!

As the first point of contact for current and prospective student enquiries, you’ll assist via phone, email, and online platforms. You will guide students through university systems and processes, helping them feel confident and supported throughout their journey.

We’re seeking a confident communicator with strong customer service experience who thrives in a fast-paced, dynamic environment. You’ll deliver accurate, timely, and well-documented advice across areas including course information, admissions, enrolment, fees, scholarships, and general administration.

This is a great opportunity to make a real difference to the student experience while working in a supportive, team-focused environment!

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• 6 weeks annual leave (incl. Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Knowledge and proficient in the use of information systems, web browsers, email software, Microsoft software or similar, customer relationship systems and Quality Standards to achieve successful outcomes.
• Knowledge of Call Centre techniques.
• Outstanding oral and written communication skills and administrative experience with a demonstrated commitment to continual improvement, innovation and learning to achieve goals.
• Excellent customer service skills and an understanding of the needs of a culturally diverse university community.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Sunday, 7 December 2025

Job Requisition ID: 6737

Contact Details:

Cristi Springer
4940 3394
[e-mail]

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

• Appointment to this position will be made in accordance with the provisions and conditions as outlined at Clause 8.5 Funding Contingent Continuing Roles of the CQUniversity Enterprise Agreement and continuation of the position is contingent upon identifiable external funding.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.