Strategy & Operations Manager Sydney Hq ·

Safe Will Pty; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Safewill, a leading digital estate planning platform in Australia, seeks a Strategy & Operations Manager to turn ambitious ideas into measurable results. You will analyse data, shape strategy and drive execution with Enterprise, Growth, Product or Executive teams, owning priorities and delivering value.

You will bring experience from strategy consulting, investment banking, or high‑growth tech, with comfort in ambiguity and strong commercial judgment.

Qualifications

• Experience solving complex commercial, strategic or operational problems.
• Ability to translate data into actionable insights and recommendations.
• Strong analytical and problem solving skills.

Responsibilities

• Identify opportunities and challenges across Safewill to drive value.
• Build business cases, forecasts and recommendations with clear options.
• Lead cross‑functional initiatives from scope to execution and measure success.

Skills

Spreadsheets

SQL

Data tools

Financial modelling

Strategic thinking

Tools

Excel

SQL

Job description

Job Description

At Safewill, we're transforming estate planning and end-of-life services through beautifully simple, accessible technology.

Backed by investors including King River Capital, Westpac's Reinventure Fund, Carthona Capital and Flying Fox Ventures, we're building a digital ecosystem that makes estate planning more affordable, more personalised and more relevant for modern Australians.

As Safewill grows, the opportunities in front of us are becoming larger and more complex. We're looking for a Strategy & Operations Manager to help us make better decisions and turn ambitious ideas into measurable results.

This is a broad, high-ownership role for someone who is equally comfortable analysing data, shaping strategy and getting into the detail of execution.

Depending on the most important priorities facing the business, you might work closely with our Enterprise, Growth, Product or Executive teams. Your focus may change over time, but your purpose will remain consistent: identify where Safewill can create the greatest value and help deliver it.

Your Story With Us

You are a structured thinker who enjoys solving difficult problems.

You can quickly understand a new area, identify what matters and develop a practical way forward. You are comfortable working with incomplete information, collaborating across teams and moving between analysis and hands‑on delivery.

You may have developed these skills in strategy consulting, investment banking, a high‑growth technology company, a commercial strategy team or an operational leadership role.

What You'll Own

• Work with leaders across Safewill to identify the opportunities and challenges that matter most.
• Bring structure to ambiguous questions and clarify the decisions that need to be made.
• Analyse customer, commercial and operational data to develop clear insights.
• Build business cases, forecasts and recommendations that explain the options and trade‑offs.
• Lead cross‑functional initiatives from decision through to implementation.
• Set clear plans, responsibilities, milestones and measures of success.
• Keep work moving by resolving blockers and stepping into execution where needed.

Your work may span Growth, Enterprise, Product or company‑wide priorities, depending on where you can create the greatest impact.

What You'll Bring

You may be a strategy consultant ready to move closer to execution, an operator from a high‑growth technology company, or someone who has built equivalent experience in a small, high‑performing team.

You're someone who does not treat strategy as a presentation or analysis as the final output. You want to understand the problem, use data to form a view and stay involved until the work delivers a result. You think carefully about commercial value, customer impact and what it will take to make an idea work in practice.

We're likely to be a fit if you:

• Have experience solving complex commercial, strategic or operational problems.
• Are confident using spreadsheets and financial models, as well as SQL or other data tools, to explore data and generate insights independently.
• Have a track record of turning analysis into practical recommendations and delivered outcomes.
• Bring sound commercial judgement and understand how businesses create value.
• Can communicate complex ideas clearly and build alignment across functions and levels of seniority.
• Bring intellectual curiosity, strong attention to detail and a willingness to take initiative.

You do not need to arrive with deep expertise in estate planning or end‑of‑life services. You do need to be able to learn a new market quickly, ask thoughtful questions and develop an informed point of view.

We know capable candidates do not always meet every requirement listed. If the role interests you and you believe your experience could translate well, we encourage you to apply.

Why Safewill?

Safewill is building more than a digital wills platform. We're creating the infrastructure, products and partnerships that will shape how Australians plan for and navigate the end of life.

That creates a rare operating environment: a meaningful customer problem, a complex and evolving market, and a business with significant room to grow across consumer, enterprise and new product opportunities.

How we work

• Strategy leads to action. We value strong thinking, but judge success by whether it improves decisions and delivers results.
• Data informs our choices. Customer, commercial and operational insight helps us test assumptions and focus on what matters.
• Ownership is end to end. The people closest to the work stay involved from early scoping through to implementation and iteration.
• Teams collaborate early. Strategy, Product, Engineering, Data, Growth and Enterprise shape solutions together from the start.
• Quality and speed coexist. We favour thoughtful analysis and simple operating models over unnecessary process.
• We are exploring how AI changes the way we work. You'll have space to experiment with new tools and turn emerging technology into practical business value.

We live by our SAFE values:

• Speed: We move quickly with purpose.
• All-in: We win as a team.
• Find the Impact: We focus on what matters.
• Elevate: We raise the bar, every day.

Come Build What's Next

This role is for someone who wants to work on meaningful problems, operate across the business and see their thinking translate into real outcomes.

You'll have the opportunity to shape important decisions, build new capabilities and help define how Safewill grows from here.

If that sounds like the kind of challenge you're looking for, we'd love to hear from you.