Strategic Network Service Delivery Lead

Infosys limited; Western Australia; On-site; AUD 150,000 - 172,000; Full time

Job summary

A major global IT corporation is looking for a Service Delivery Manager in Perth. You will oversee the delivery of managed network services to clients, ensuring operational excellence and compliance. Ideal candidates will have over 10 years of IT service delivery experience, strong leadership skills, and excellent communication abilities. This role offers insights into vendor management and team leadership in a dynamic environment.

Qualifications

• Proven track record in managing large-scale network operations for enterprise clients.
• Deep understanding of ITIL framework and service management best practices.
• Ability to manage cross-functional teams.

Responsibilities

• Oversee delivery of managed network services to ensure operational excellence.
• Serve as the primary point of contact for client satisfaction.
• Lead incident resolution and problem management processes.

Skills

10+ years of experience in IT service delivery

Strong leadership and stakeholder management skills

Excellent communication and interpersonal skills

Experience in managing SLAs and KPIs

Strong analytical and problem-solving skills

Tools

Cisco

Palo Alto

Job description

A major global IT corporation is looking for a Service Delivery Manager in Perth. You will oversee the delivery of managed network services to clients, ensuring operational excellence and compliance. Ideal candidates will have over 10 years of IT service delivery experience, strong leadership skills, and excellent communication abilities. This role offers insights into vendor management and team leadership in a dynamic environment.