Strategic Incident & Problem Lead - Major Incident Response

Aboriginal Health Council of Western Australia; Victoria; On-site; AUD 60,000 - 80,000; Full time

Job summary

A health organization in Victoria seeks an Incident and Problem Management Lead responsible for managing major incidents. The ideal candidate should possess strong problem-solving skills, ITIL Service Operations experience, and proficiency in ServiceNow. The role promotes a healthy work/life balance with flexible work patterns and offers attractive employee benefits, including discounts and paid parental leave.

Benefits

Employee discounts on electricity and gas

20 weeks’ paid parental leave

Flexible working arrangements

Performance recognition programs

Qualifications

• Strong experience in an Incident and Problem Management role or similar.
• ITIL Service Operations experience is highly desired.
• Excellent verbal/written communication and customer service skills.

Responsibilities

• Take ownership over the management of major business impacting incidents.
• Ensure service restoration quickly within agreed SLA’s.
• Manage incidents and problems while showcasing continuous improvement efficiencies.

Skills

Incident and Problem Management

ITIL Service Operations

Stakeholder Management

Problem-solving

Communication Skills

Experience with ServiceNow

Job description

A health organization in Victoria seeks an Incident and Problem Management Lead responsible for managing major incidents. The ideal candidate should possess strong problem-solving skills, ITIL Service Operations experience, and proficiency in ServiceNow. The role promotes a healthy work/life balance with flexible work patterns and offers attractive employee benefits, including discounts and paid parental leave.