Strategic Business Designer — Service Transformation

Chandler Macleod; Canberra; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

Chandler Macleod is recruiting for an experienced Business Designer to support design and transformation of business services, processes and operating models within a large-scale digital and ICT delivery environment.

This role suits a strategic, collaborative professional who thrives in complex transformation programs, applying human-centred design and business design methodologies to deliver meaningful operational and digital outcomes.

Qualifications

• Extensive experience in business design and service transformation within ICT environments.
• Strong ability to apply human-centred design and business design methodologies.
• Experience analysing current-state operations and designing future-state processes and operating models.
• Proven workshop facilitation and stakeholder engagement skills.

Responsibilities

• Lead business design activities across complex ICT programs.
• Design future-state processes, service models and operating frameworks.
• Facilitate workshops and stakeholder engagements.
• Map business processes, customer journeys and organizational capabilities.
• Develop artefacts like capability maps, service blueprints and operating models.
• Collaborate with analysts, architects and product teams.
• Support business readiness and organizational change activities.
• Advise senior stakeholders on design-related decisions.

Skills

Business design

Service transformation

Operating model design

Human-centred design

Workshop facilitation

Stakeholder engagement

Analytical thinking

Communication

Agile delivery knowledge

Change management

Job description

Chandler Macleod is recruiting for an experienced Business Designer to support design and transformation of business services, processes and operating models within a large-scale digital and ICT delivery environment.

This role suits a strategic, collaborative professional who thrives in complex transformation programs, applying human-centred design and business design methodologies to deliver meaningful operational and digital outcomes.