Strategic Account Manager

Toll Group; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Toll Group is seeking a Strategic Account Manager in Eastern Creek, NSW, to oversee a portfolio of major healthcare customers as the primary operational contact. You will coordinate with warehouse, transport, finance and commercial teams to deliver compliant, efficient and scalable logistics solutions.

In this high-visibility role you will drive forecasting, capacity planning and performance reporting, guiding continuous improvement initiatives focused on cost, quality and safety while

Qualifications

• Proven experience managing strategic customer relationships in a complex environment.
• Strong understanding of supply chain, logistics or 3PL operations.
• Experience working with performance metrics, service levels and contractual obligations.

Responsibilities

• Manage a portfolio of major healthcare customers as the primary operational point of contact.
• Build trusted customer relationships and lead regular operational review meetings.
• Oversee forecasting, operational planning and capacity management to support customer demand.
• Monitor and present KPI, SLA and performance reporting, identifying opportunities for improvement.
• Collaborate closely with warehouse, transport, finance and commercial teams to deliver service excellence.
• Drive continuous improvement initiatives focused on efficiency, cost management, quality and safety.

Skills

3PL logistics

KPI reporting

Labour planning

Cost control

Operational efficiency

Stakeholder management

Cross-functional teamwork

Problem solving

Communication

Education

Tertiary qualification in Supply Chain/Logistics/Business

Job description

## Strategic Account ManagerApply: Eastern Creek, New South Wales, Australia: Full time: Posted Today: R000077968**About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.comGlobal Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.Our customers produce goods from various parts of the healthcare ecosystem. From consumer healthcare products like vitamins to medical devices like contact lenses and robotic surgical instruments, Toll has the expertise and certifications to move and store various types of pharmaceutical and healthcare products. In specialised purpose-built facilities, our team can also manage unit dose packaging and vaccine storage and handling in cold rooms.### About the RoleAt Toll Group, we do more than move goods, we move the businesses that keep communities running. We are seeking an experienced Strategic Account Manager to join our Healthcare division, supporting a portfolio of major national healthcare customers. In this highly visible role, you will act as the key operational contact for customers, partnering with internal teams to deliver safe, compliant, efficient and scalable logistics solutions. You will combine strong commercial acumen, operational planning expertise and stakeholder management skills to drive exceptional customer outcomes and continuous improvement.### A Day in the Life of a Strategic Account Manager at Toll* Manage a portfolio of major healthcare customers as the primary operational point of contact.* Build trusted customer relationships and lead regular operational review meetings.* Oversee forecasting, operational planning and capacity management to support customer demand.* Monitor and present KPI, SLA and performance reporting, identifying opportunities for improvement.* Collaborate closely with warehouse, transport, finance and commercial teams to deliver service excellence.* Drive continuous improvement initiatives focused on efficiency, cost management, quality and safety.### Qualifications* Tertiary qualification in Supply Chain, Logistics, Business or a related discipline (preferred).* Demonstrated experience managing strategic customer relationships in a complex environment.* Strong understanding of supply chain, logistics or 3PL operations.* Experience working with performance metrics, service levels and contractual obligations.* Proven ability to influence stakeholders across multiple functions.* Commitment to workplace safety and operational excellence.### ### Skills & Experience* Proven experience in 3PL logistics operations or operational planning.* Strong analytical capability with expertise in performance reporting and KPI management.* Experience in labour planning, cost control and operational efficiency.* Exceptional communication and stakeholder management skills.* Ability to work collaboratively across operations, commercial and customer-facing teams.* A proactive approach to problem-solving, continuous improvement and customer service excellence.### **What moves you?**At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.