Store Team Member

Cartology; Ingham; Hybrid; AUD 30,000 - 36,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Wellbeing resources via Sonder App

Generous leave policy

Job summary

Woolworths Group is seeking friendly Team Members to support daily store operations in Queensland. You’ll greet customers, help locate products, stock shelves, and assist with online orders to ensure a smooth shopping experience. Embrace flexibility and teamwork in a busy retail environment, and benefit from inclusive discounts and wellbeing resources.

Join a supportive team that values care, safety, and excellent service, with opportunities for growth within a large, customer‑driven group.

Qualifications

• Frontline customer service experience preferred, friendly and helpful attitude.
• Ability to communicate clearly and assist customers throughout their shopping journey.
• Willingness to adapt to changing tasks and busy store environments.

Responsibilities

• Greet and assist customers throughout the store, ensuring a positive shopping experience.
• Follow store policies and report hazards to keep colleagues and customers safe.
• Answer questions and guide customers to products or sections they need.
• Keep shelves stocked and tidy for a fast, easy shopping journey.
• Assist with online orders and ensure customers receive what they want.

Skills

Customer service mindset

Communication skills

Teamwork

Flexibility

Respect & care

Job description

• We're on the look out for friendly faces to join our team!
• Here at Woolies we work together to deliver a great shopping experience for the thousands of customers which come into our stores daily
• Our team work in a supportive environment where they can be themselves
• But wait, there’s moreattractive team benefits & perks with brands you'll know and love!

About the role

Our Team Members are the face of Woolies and bring to life everyday what we are famous for - our friendly service.

Working throughout the store, our Team Members do a variety of tasks from getting our stock on shelves, putting our fresh Fruit & Veg on display, to picking orders for our Online Customers and finally being the last friendly face our customers see as they leave our store with their shopping.

What you'll do

• Greet, acknowledge, show care and thank our customers for shopping at Woolies
• Stick to our policies and procedures to ensure we keep ourselves, each other and our customers safe including looking out for and reporting any hazards
• Help our customers by answering their questions or taking them to products they are looking for throughout their shopping journey
• Ensuring our shelves are fully stocked and tidy to enable a fast and easy shopping journey
• Shopping for our online customers, ensuring that they receive what they need

What you'll bring

• You have a genuine interest in food & shopping
• You enjoy communicating and interacting with others
• You embrace being flexible and can easily adapt to change
• You love working as part of a team to achieve common goals
• You treat everyone with respect, care is important to you and part of how you show up every day

What you'll experience

• Unlock a world of exclusive discounts - Team discounts across our range of Woolworths Group brands you know like Big W, Petstock & HealthyLife
• We're talking about a workplace that celebrates and incentivises purpose-driven work!
• Workplace support which includes 24/7 access to the Sonder App that you and your family can tap into anywhere, anytime for a wealth of resources to prioritise and manage your well-being
• Take time off when you need it - A progressive and competitive leave policy that gives you more space for what matters to you

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - to create better experiences together for a better tomorrow.

Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.