Store Team Member

Woolworths Group; Castlemaine; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Team discounts

Brand benefits

Leave policy

Sonder app access

Job summary

Woolworths Group in Castlemaine is seeking Team Members to provide friendly service and support across the store. You’ll engage with customers, help them find products, and maintain tidy shelves while following safety policies. The role includes handling online orders and contributing to a positive shopping experience.

Join a team that values care, adaptability, and teamwork, with benefits and discounts across Woolworths Group brands. This is a great entry into retail with opportunities to grow.

Qualifications

• Friendly and welcoming attitude with a customer-first approach.
• Excellent communication and interpersonal skills.
• Able to work flexibly in a busy retail environment.

Responsibilities

• Greet and assist customers during their shopping journey.
• Follow policies to keep colleagues and customers safe.
• Answer questions and guide customers to products.
• Keep shelves stocked and shop floors tidy.
• Shop for online orders and ensure delivery accuracy.

Skills

Customer service

Communication

Teamwork

Adaptability

Respect & care

Job description

We’re on the look out for friendly faces to join our team!

Here at Woolies we work together to deliver a great shopping experience for the thousands of customers which come into our stores daily

Our team work in a supportive environment where they can be themselves

But wait, there’s more……attractive team benefits & perks with brands you’ll know and love!

About The Role

Our Team Members are the face of Woolies and bring to life everyday what we are famous for - our friendly service.

Working throughout the store, our Team Members do a variety of tasks from getting our stock on shelves, putting our fresh Fruit & Veg on display, to picking orders for our Online Customers and finally being the last friendly face our customers see as they leave our store with their shopping.

What You'll Do

• Greet, acknowledge, show care and thank our customers for shopping at Woolies
• Stick to our policies and procedures to ensure we keep ourselves, each other and our customers safe including looking out for and reporting any hazards
• Help our customers by answering their questions or taking them to products they are looking for throughout their shopping journey
• Ensuring our shelves are fully stocked and tidy to enable a fast and easy shopping journey
• Shopping for our online customers, ensuring that they receive what they need

What You'll Bring

The right attitude is everything to ensure we go the extra mile and strive to exceed customer expectations with our own personal flair!

• You have a genuine interest in food & shopping
• You enjoy communicating and interacting with others
• You embrace being flexible and can easily adapt to change
• You love working as part of a team to achieve common goals
• You treat everyone with respect, care is important to you and part of how you show up every day

What You'll Experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• Unlock a world of exclusive discounts - Team discounts across our range of Woolworths Group brands you know like Big W, Petstock & HealthyLife
• We’re talking about a workplace that celebrates and incentivises purpose-driven work!
• Workplace support which includes 24/7 access to the Sonder App that you and your family can tap into anywhere, anytime for a wealth of resources to prioritise and manage your well-being
• Take time off when you need it - A progressive and competitive leave policy that gives you more space for what matters to you

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.