Store Support Manager - Coles Supermarkets - Townsville

Coles Group; Charters Towers Regional; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Discounts for staff

MyThanks recognition

Career development programs

Novated car leases

Share plan opportunities

Paid parental leave

Job summary

Coles Group in Townsville is seeking a Store Support Manager to lead a large team and drive store performance. You will report to the Store Manager and ensure exceptional presentation, strong customer service, and efficient operations to meet commercial targets.

In this role you will coach a 100+ team, uphold safety and compliance standards, and foster a one-team culture focused on wellbeing. Experience in fast-paced retail and a passion for customer satisfaction are essential.

Qualifications

• Experience leading large retail teams in a fast-paced store.
• Strong coaching and development skills for 100+ staff.
• Proven ability to meet/exceed commercial targets.
• Customer-centric approach with focus on merchandising and safety.
• Ability to drive a one-team culture across shifts and roles.

Responsibilities

• Support Store Manager and lead day-to-day store operations.
• Coach and develop a large team (100+), driving engagement.
• Ensure visual merchandising, safety, and compliance standards.
• Maintain a customer-obsessed service culture and local community focus.
• Contribute to achieving key commercial targets and store presentation.

Skills

Team leadership

Retail leadership

Customer focus

Store operations

Coaching & development

Job description

Store Support Manager - Coles Supermarkets - Townsville

From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a store, distribution centre, manufacturing site or on the road, you’ll play an important part in how we achieve our purpose of helping Australians eat and live better every day.

About the Role

Working closely with and reporting to the Store Manager, you’ll support all operational and people aspects of the store. You’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and community. This is an excellent opportunity to take your retail leadership experience to the next level.

About you and your skills

• Ability to coach, lead and develop a large team (100+)
• Proven experience working in a fast paced, complex environment
• To assist the Store Manager to ensure that key commercial targets are met or exceeded
• To keep things simple and inspire customers by making sure Coles’ visual merchandising, safety, compliance and auditing standards are met
• To be customer obsessed and continually seek to better understand our diverse customers
• To drive a one team culture which puts our team members health, safety and wellbeing first

What’s in it for you?

• More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job‑specific training.
• Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
• Investment in your future: Become a part‑owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre‑tax salary sacrifice deductions to purchase Coles Group shares.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [e-mail]