Store Representative - Perth @ Hilti

Hatch; Perth; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Five weeks leave

Converge EAP

Diverse and inclusive culture

Opportunities to work abroad

Competitive salary + super + bonus

Leave loading 17.5%

Job summary

Hilti in Australia is seeking a Store Representative to join the retail sales team. You will manage day-to-day store operations, showcase products through demonstrations, and provide service consultations to understand customer needs.

This role emphasizes building lasting relationships, achieving sales targets, and delivering a world-class customer service experience. There are opportunities to move within the business and to work abroad, supported by an inclusive team culture.

Qualifications

• Proven track record in delivering exceptional customer service.
• Ability to build lasting customer relationships.
• Strong sales and account management potential.
• Willingness to achieve sales targets.
• Forklift license preferred or willingness to obtain.
• Proficient PC skills.

Responsibilities

• Manage the day-to-day store operations.
• Initiate customer contact and build relationships.
• Handle sales, repairs and inputted sales touchpoints.
• Achieve retail sales targets and growth.
• Maintain customer database.
• Maintain inventory controls and store cleanliness.

Skills

Customer service

Relationship building

Sales mindset

Self-starter

Team player

Problem solving

PC skills

Forklift licence

Job description

Join Hilti as a Sales Represenative. Driving growth and deliver innovative solutions for construction leaders.

As a Hilti Store Representative you will work with the wider retail sales team in managing the day-to-day operations of the store as well as provide a superior level of service to our customers through product demonstrations and service consultations. This is not an ordinary retail sales job, we focus on building and maintaining lasting relationships with our customers in understanding their business needs and how our solutions can add value. This is why we stand out as a market leader!

You will also be responsible for carrying out some general duties (like receiving freight & packing) to ensure that we are delivering on our world class customer service experience in a timely and organised manner. This role is also a great landing point to develop your sales and account management skills, with opportunities for progression within a multinational organisation.

If you enjoy interacting with customers and providing exceptional customer service, then this is the role for you!

What You'll do

• Manage the day-to-day operations of the store
• Initiate customer contact, build and maintain lasting relationships with our customers
• Overall customer touchpoints, including sales, repairs and inputted sales
• Achieve retail sales targets and profitable growth
• Maintain of customer database
• Maintain Operational Excellence - Inventory controls and processes, data entry quality, store utilities upkeep

What You’ll Bring

• Exceptional customer service skills and focus
• A self-starter mindset with motivation to drive and achieve results
• A team player attitude
• High learning agility and drive for self- development
• A keen eye for detail and passion for problem solving
• The ability to effectively and proactively develop customer relationships
• Competent PC skills
• A plus to have a valid forklift licence or willingness to obtain one upon employment

What’s In It for You

• A competitive salary base + super + bonus
• An extra week of leave - i.e. 5 weeks leave
• Leave loading of 17.5% - i.e. you are paid 17.5% of your salary for the days you take annual leave
• Access to Converge EAP - with you & your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition)
• A diverse and inclusive culture
• Fun & engaging team
• Opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

We fill 90% of our management positions with our own internal candidates. It’s testament to how much we value and develop our people

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Managing store operations
• Building customer relationships
• Achieving sales targets

Key Strengths

• Exceptional customer service skills
• Self-starter mindset
• Team player attitude
• High learning agility
• Problem-solving skills
• PC skills

Why Hilti Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Hilti Group not with Hatch.