Store Manager - Surfers Paradise

at; Gold Coast City; On-site; AUD 65,000 - 80,000; Full time

Job summary

A popular sweet treat brand is seeking a dynamic leader for their first store in Queensland. This role involves creating unforgettable customer experiences, mentoring a passionate team, and managing daily operations. Ideal candidates will have proven leadership in retail or hospitality, a passion for sweets, and the ability to drive store performance. Join a culture that values support and fun while being part of a national expansion story.

Benefits

Performance-based incentives

Career progression opportunities

Supportive team culture

Qualifications

• Proven leadership in food/retail/hospitality.
• Passion for people, donuts, and perfection.
• Experience preparing work rosters.

Responsibilities

• Be the face of the store, creating an unforgettable customer experience.
• Lead, mentor and motivate a team.
• Own day-to-day store operations.

Skills

Leadership in retail/hospitality

Customer experience creation

KPI performance management

Cost control and profitability

Job description

Daniel’s Donuts – QLD's Future Favourite Spot for Sweetness!

Are you ready to lead something seriously delicious? Daniel’s Donuts – is THE destination for all delicious things – donuts, pies, coffee, and shakes. With a cult following for our iconic flavours like Nutella and Fresh Jam & Cream, we’ve made a name for ourselves as the go-to indulgence.

With a loyal fan base across Victoria (and Sydney & Perth now joining the sugar party), we’re bringing the hype north – and we need YOU to bring the energy, leadership, and sprinkle of magic to make it happen and spearhead our very first Qld store.

You’ll be hands on, thrive in the fast-paced retail world, and balance leadership with operational excellence. With flexible shifts, you’ll work alongside your team for around 35 hours per week, with an additional 3 hours for admin tasks.

Join us on our thrilling journey of national expansion, where exciting opportunities for career progression and leadership growth are at your doorstep. With the backing of our dynamic operational leaders and a culture that’s as fun as it is supportive, you’ll thrive in this role!!

Every team member at Daniel’s brings something special to the company and its culture. We live and breathe the company values of Delight, Deliver, Drive and Win Together.

What You’ll Do

• Be the face of the store, creating an unforgettable customer experience
• Lead, mentor and motivate a team of donut lovers
• Own the day-to-day operations – from rostering and training to stock and service
• Drive KPI Performance - you’ll be laser-focused on hitting and exceeding KPIs including sales targets, labour efficiency, waste reduction, and customer satisfaction
• Own the Store P&L - you will manage the store’s profit and loss, using financial insight to optimise cost control, grow revenue, and improve profitability.
• Drive store performance, team culture, and seriously good vibes
• Work closely with our HQ and operations team to build something special

Why You’ll Love It

• Epic career opportunity – be part of our national expansion story
• Grow with us – future Area Manager pathways available for top performers
• A workplace culture that’s fun, fast, and full of flavour
• Your Salary Package Includes Performance-Based Incentives - we reward results. Your total remuneration includes a competitive base salary plus performance-based incentives designed to recognize and reward your achievements
• Be part of a brand that people genuinely love
• A team that backs you – with full support from our operations legends

You Bring

• Proven leadership in food/retail/hospitality
• A passion for people, donuts, and perfection Hustle, heart, and a whole lot of good vibes
• Ambition – you’re hungry for the next big thing (and maybe a donut or two...)

This isn’t just a job – it’s a chance to lead something iconic. If you’ve got what it takes to manage a store that’s bursting with flavour and energy, apply now and join the Daniel’s Donuts family!

Application Questions

• Which of the following statements best describes your right to work in Australia?
• How many years of retail management experience do you have?
• How many years' experience do you have as a store manager?
• Do you have experience working towards targets and KPIs?
• Do you have experience preparing work rosters?