Store Manager | OPSM | Newcastle, NSW

OPSM; Newcastle; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Bonus program

Product allowance

Staff discounts

Volunteer opportunities

Career progression

Health insurance discounts

Employee Assistance Program

Job summary

OPSM in Newcastle is seeking a Store Manager to lead our retail team and deliver exceptional customer experiences. You’ll drive sales, coach staff through product launches, and manage daily store operations with a focus on service quality and brand standards.

You’ll empower teammates, foster inclusion, and implement changes smoothly while maintaining a high bar for performance and store presentation across OZ retail brands.

Qualifications

• Proven track record leading retail teams to meet KPIs.
• Ability to train and coach staff on new products and tech.
• Strong customer service focus and relationship building.

Responsibilities

• Lead, coach and motivate the Newcastle store team to hit sales targets.
• Guide teams through product launches and technology changes.
• Drive adoption of new products with confident, customer-focused staff.
• Oversee rostering, stock control, standards and compliance.
• Deliver exceptional customer experiences through product knowledge.
• Recruit, develop and retain a capable retail team.
• Foster a positive, inclusive store environment.

Skills

Sales leadership

Team coaching

Customer focus

Product knowledge

Change management

Job description

Who We Are

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands

Who We Are

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

We are currently looking for a Store Manager to lead our Newcastle team.

No optical experience is required – we provide world class training to ensure you feel supported and confident providing our customers with an exceptional experience.

At OPSM, we are passionate about opening eyes to the unseen. As a leading eye care and eyewear retailer, we have been looking after the eyes of Australians and New Zealanders for over 80 years.

Join us in guiding our customers through the exciting process of styling and personalising high-fashion frames, working with luxury brands such as CHANEL, Ray-Ban, PRADA, Gucci, Tiffany & Co, and more – including cutting-edge wearable technology such as Ray-Ban and Oakley Meta smart eyewear and Nuance Audio glasses.

You will also be joining Australia’s Retail Employer of the Year 2025 recognising the best of our industry and a testament to our incredible culture and development opportunities.

Why us?

• Uncapped, monthly bonus scheme!
• Hands-on exposure to innovative smart eyewear technology, including Ray-Ban Meta and Oakley Meta, and Nuance Audio glasses
• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.
• Clear career pathways for your role, with national and global progression opportunities.
• Exclusive discounts on health insurance, gym memberships, and various retail brands, and access to free counselling services for you and your family through our Employee Assistance Program.

Your Responsibilities

• Lead, coach and motivate your team to achieve and exceed sales targets
• Successfully lead teams through change, including the introduction of new and innovative products and technology
• Drive adoption of new products by ensuring your team is confident, engaged and customer-focused
• Oversee daily store operations including rostering, stock control, visual standards and compliance
• Champion exceptional customer experiences through expert product knowledge
• Recruit, develop and retain a passionate and capable retail team
• Create a positive, inclusive and engaging store environment

About You

• You’re a sales leader with a proven track record of strong achievements within a KPI structure.
• Demonstrated ability to lead teams through change and support them through new initiatives
• Passion for technology, innovation and learning, with a desire to stay ahead of new product launches
• Proven problem-solving ability and excellent relationship-building skills.
• Exceptional time management and organisational skills
• Previous leadership experience, ideally in retail