Store Manager - Melbourne Central

T2; City of Melbourne; On-site; AUD 125,000 - 150,000; Full time

Job summary

A leading tea brand based in Melbourne is seeking a Store Manager for its flagship location. This role involves managing the day-to-day operations of the store, leading a passionate team to deliver exceptional customer experiences, and driving sales performance. Ideal candidates have retail management experience, strong communication skills, and a passion for customer excellence. Enjoy benefits like a competitive salary, performance bonuses, and flexibility in work arrangements.

Benefits

Competitive salary with bonus potential

50% discount on tea

Recognition and rewards programs

Volunteer leave day

Employee Assistance Program (EAP)

Qualifications

• Proven track record in retail management and driving performance.
• Ability to inspire and lead a team towards customer satisfaction.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage day-to-day operations of the store including staffing and inventory.
• Drive team culture aligned with T2 values.
• Achieve sales and budget targets effectively.
• Ensure compliance with company policies and procedures.

Skills

Retail management experience

Strong communication skills

Excellent time management skills

Customer service excellence

Job description

We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia, New Zealand and Singapore.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

Looking for a role that fills your cup? Good news, T2 Tea is looking for a store manager to join its passionate team.

Located in the heart of Melbourne Central, this flagship store sits in one of the city’s busiest and most iconic retail destinations, providing an exciting, high-energy setting to lead a passionate team and deliver exceptional customer experiences.

About the role

• Be responsible for the day-to-day management of the retail store, including effective rostering, visual merchandising, managing deliveries and stock.
• Lead and embed a culture with the T2 Values that builds a team of engaged product and brand ambassadors within your store.
• Drive exceptional customer service that translates into increased customer satisfaction and loyalty.
• Achieve budgeted sales, wage targets and manage other controllable costs.
• Ensure your store is operating to correct T2 policy, processes and guidelines communicated from your Line Manager and Support Office.
• Identify your team’s development needs and motivate to drive performance for future succession.
• Every Sunday and Monday off!

About you

• You will inspire your team to deliver customer excellence in all facets of store operations.
• With a background in retail management, you will be passionate, commercially minded and focused on delivering positive results for the business.
• You will have strong communication skills and excellent time management skills

Life at T2

• Competitive salary with bonus earning potential with T2’s performance incentive program + sales incentives.
• Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
• Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
• Volunteer leave day per year with a purpose aligned organisation.
• Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work.
• Employee Assistance Program (EAP).

About the application process

Don’t feel like you meet every single requirement? Still apply! We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

T2 commit to respond to every applicant.

No agencies please – we have this one brewing in-house.