Store Manager - Mackay

The Good Guys; Queensland; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Short-Term Incentive program

Employee discounts

Novated Leasing

Doing Good workplace giving program (d

Parental leave

Job summary

The Good Guys is seeking an accomplished Store Manager to lead multi-site operations with a focus on profitable growth and exceptional customer service. You will manage store performance, inventory, and labour, while coaching a high-performing team to deliver outstanding results.

Join a dynamic, fast-paced environment with hybrid working options, a competitive package, and extensive support across the JB Hi-Fi Group network. Enjoy employee discounts and a structured development pathway.

Qualifications

• 2+ years of experience leading multi-site or big box stores.
• Deep understanding of store operations and retail performance metrics.
• Proven track record of delivering profitable sales growth.

Responsibilities

• Lead and manage store operations across multi-site or large format locations.
• Monitor and drive sales, profitability, inventory and labour performance.
• Coach and develop the store team with regular feedback and planning.
• Uphold The Good Guys brand standards and customer experience.
• Collaborate with leadership forums and utilise business intelligence frameworks.

Job description

Company Description

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Doing Good workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

We’re looking for an exceptional leader to join our store as Store Manager. You come to us with at least 2 years’ experience of leading multi-site or big box stores, a deep understanding of store operations, and a proven track record of delivering profitable sales growth.

You have strong commercial acumen and a head for numbers, which enables you to monitor and manage multiple levels of performance including sales and profitability, inventory and labour.

You are confident and cool-headed under pressure, persevering in the face of inevitable setbacks. Your comfort with ambiguity means you stay focused on what you can control (even when things are up in the air), while your ability to plan and set achievable goals helps your team stay on course.

You understand how critical you are to ensuring a positive experience for our customers. You take personal accountability for the in-store experience and upholding the Good Guys brand to the highest standard, and make sure others do the same. Most importantly, you believe in the value of growing your team through regular and systematic coaching and feedback.

This is a career-making role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. You’ll be supported by strong leadership with clarity of purpose, regular leadership planning forums, business intelligence and management frameworks, and an extensive support network around the country.

This role comes with a competitive package and Short-Term Incentive program linked to your store performance. We also offer great employee discounts and special offers, paid parental leave, Novated Leasing, and will also match every dollar you donate in our Doing Good workplace giving program.