Store Manager - Epping

Rippling, Inc.; City of Melbourne; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Extra leave

EAP access

Lifestyle perks

Job summary

Contour is seeking a full-time Campus Manager for the upcoming Epping VIC campus. You will own the campus experience, lead the service team, ensure safety, and uphold Contour standards.

Based on the role, you will oversee operations, support tutors, and manage student and parent journeys from first trial to ongoing classes, with weekend availability.

The position offers competitive AUD salary and lifestyle perks, with opportunities to grow within the expanding Contour network.

Qualifications

• Prior customer service leadership experience (education, operations, retail, hospitality etc.)
• On-Campus Commitment: ready to be present on-site full-time, with availability across weeknights and weekends when classes run.
• Clear, empathetic, professional communication with students, families and team members.
• Operational discipline: keeps systems, processes, and standards on track.
• Problem solving and continuous improvement mindset.

Responsibilities

• Leadership: Campus Ownership - Full accountability for the campus being safe, well-organised, and elite-experience-ready every day.
• Leadership: Team Leadership & Development - Lead, coach, and develop the Service Team into high-performing operators.
• Leadership: Campus Representation - Champion the campus within Contour, escalating issues and upholding brand standards.
• Leadership: Crisis & Issue Management - Lead confidently through disruption, resolving issues quickly while protecting the student experience.
• Operations: Operational Excellence - Oversee core campus processes with disciplined, flawless execution.
• Operations: Tutor Enablement - Build trusted tutor relationships, keeping classrooms, resources, and tech fully prepared.
• Experience: Experience Stewardship - Safeguard the full student and parent journey, ensuring touchpoints are seamless and delightful.
• Experience: Walk-In & Student Support Oversight - Ensure clear, empathetic, accurate support for walk-ins and students/parents.
• Experience: Trial Experience & Conversion - Own the trial experience end-to-end, maximizing conversion.
• Improvement: Workflow & Process Improvement - Identify gaps and embed solutions that lift campus efficiency and student experience.
• Improvement: Standards & Quality Assurance - Audit operations, experience touchpoints, and team performance for uncompromising standards.

Skills

Customer service leadership

Team leadership

On-campus commitment

Communication

Operational discipline

Problem solving

Continuous improvement

Energy and presence

Accountability

Long-term mindset

Student & family focus

Job description

Be the ultimate custodian of the Contour Campus experience

We are looking for a superstar full time Campus Manager (Store Manager) for our upcoming Epping VIC campus . At Contour our Campus Leaders hold full ownership of the assigned campus, ensuring it operates with uncompromising excellence across every dimension of student, parent, and tutor experience. You will lead and develop the campus experience team, safeguard operational discipline, and drive continuous improvement so that the campus is a model of “The Contour Standard.” This role is not only about managing day-to-day campus operations; it is about creating a living, breathing environment where students thrive, parents trust, and tutors excel.

Who We Are

Contour was founded in 2020 by students who saw that the quality of your education was basically a lottery. Teachers stretched thin by the system, learning materials that varied from school to school, and support that stopped the moment you left the classroom. We began with 5 students in a room. Today 15,000+ students have trusted Contour as their academic partners, and we've grown to 500+ team members across 10 campuses in Australia. In 2025 we ranked #8 on the AFR Fast 100 of fastest-growing companies. We've produced hundreds of 99+ ATARs, tutored the world-record UCAT scorer, and placed 850+ students into medical and dental schools across Australia. Contour is made up of three brands:

• Contour Education academic performance in high school
• Contour MedPrep entry into medical and dental schools
• Contour TestPrep entry into selective and scholarship schools

Contour is built by students, for students.

What You Will Do

Leadership

• Campus Ownership - Full accountability for the campus being safe, well-organised, and elite-experience-ready every day.
• Team Leadership & Development - Lead, coach, and develop the Service Team into high-performing operators.
• Campus Representation - Champion the campus within Contour, escalating issues and upholding brand standards.
• Crisis & Issue Management - Lead confidently through disruption, resolving issues quickly while protecting the student experience.

Operations

• Operational Excellence - Oversee core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, phone/email/text service) with disciplined, flawless execution.
• Tutor Enablement - Build trusted tutor relationships, keeping classrooms, resources, and tech fully prepared.

Experience

• Experience Stewardship - Safeguard the full student and parent journey, from first trial to the hundredth class, ensuring every touchpoint is seamless and delightful.
• Walk-In & Student Support Oversight - Ensure clear, empathetic, accurate support for walk-ins and students/parents, building trust and confidence.
• Trial Experience & Conversion - Own the trial experience end-to-end, from trial pack prep to delivery, maximising conversion.

Improvement

• Workflow & Process Improvement - Identify gaps and embed solutions that lift campus efficiency and student experience.
• Standards & Quality Assurance - Audit operations, experience touchpoints, and team performance for uncompromising adherence to Contour standards.

What You Will Bring

• Relevant Experience - Prior customer service leadership experience (education, operations, retail, hospitality etc.)
• Team Leadership - Guides, supports, and develops service team.
• On-Campus Commitment - Ready to be present on-site full-time, leading from the floor every day, with availability across weeknights and weekends when classes run.
• Communication - Clear, empathetic, and professional with students, families & team members.
• Operational Discipline - Keeps systems, processes, and standards on track.
• Problem Solving - Handles issues calmly and decisively.
• Continuous Improvement - Always finding ways to work smarter and deliver better.
• Energy & Presence - Brings positivity and sets the tone on campus.
• Accountability - Owns outcomes and drives campus excellence.
• Long-Term Mindset - Willing to grow with the team and brand.
• Student & Customer Focus - Genuinely motivated to create positive experiences for students, parents, and staff.

Why You Will Love It

• The opportunity to own your campus and deliver the Contour standards of excellence.
• Autonomy and trust, your ideas and improvements will be heard and implemented.
• Close collaboration with senior leaders in a non-corporate, high-impact environment.
• Deeply meaningful work, supporting students and families through important moments.
• Opportunity for career development to progress as the organisation grows.
• Competitive salary of $75,000 to $90,000 AUD + super, extra leave, EAP access, and lifestyle perks.

Application Process

• Shortlisted candidates will complete a video interview and behavioural assessment.
• Attend a in person interview.

If you've led a team before and know what it takes to make every customer interaction feel personal, we'd love to hear from you.