Store Manager 25/08/2026 Cairns QLD, Australia

Total Tools; Cairns Regional; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Product training

Job security & growth

Job summary

Total Tools Cairns is seeking a passionate Store Manager to lead our team in the heart of Cairns. You will drive sales, coach staff, manage store operations, and ensure outstanding customer service.

You will take accountability for retail fundamentals, health and safety, reporting, promotions, and merchandising, while delivering KPIs and building a productive, safe work environment. Join a growing, diverse business backed by a national network and ongoing training with brands like Bosch, Makita.

Qualifications

• Experience in retail leadership and team development.
• Strong customer service focus and communication.
• Ability to drive sales targets and KPIs.

Responsibilities

• Coaching and developing the store team to deliver great service.
• Ensure health and safety of staff and customers.
• Drive sales and manage promotions, merchandising, and reporting.

Skills

Retail leadership

Team development

Customer service

Merchandising

Communication

Tech literacy

Job description

• Full-Time, Permanent Role with Australia's Ultimate Tool Shop!
• Competitive Salary Package, with Incentives for High Performance.
• Develop Your Retail Career, Lead a Successful Sales Team in the Tools Industry

Total Tools Cairns is looking for a Full Time Store Manager, who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business.

This position will suit an experienced retail leader, ideally within the tools industry. You will be responsible for influencing and motivating your team to provide high-quality customer service, with a belief developing the skills, knowledge and behaviours of your team is critical to success. You will take full accountability for retail fundamentals, including outstanding customer service, reporting, store analytics, promotions, and merchandising standards. This will see you deliver sales targets and other KPIs, while creating a productive, and safe work environment.

What will you be doing?

• Coaching and developing your team’s knowledge, skills, and behaviours to ensure a successful store culture
• Ensuring the health and safety of all team members, customers, and contractors within the store
• Providing exceptional customer service to customers, and offering solutions as required
• Developing a high-performance team, capable of delivering sales targets and KPIs

Does this sound like you?

• Sound experience in retail sales, team development and leadership
• Demonstrated experience in leading a sales team, and managing performance as required
• A strong customer service focus
• Ability to manage multiple priorities, within a fast-paced team environment
• A creative approach to Visual Merchandising
• Excellent communication and interpersonal skills
• An eye for detail, with a desire to drive strong financial results
• A self-motivated, self-starter, with the ability to demonstrate initiative
• Comfortable with technology – computer literacy is a must
• Available for weekdays, weekends, and some public holiday work

Why work for us?

For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future! We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.

In 2020, we were proud to join the Metcash group, alongside brands such as IGA, Mitre 10 and Home Timber and Hardware (just to name a few). While continuing to operate as separate entities, we are working together on opportunities that generate long-term growth and value for the independent sector. Join us, and you are joining the biggest and the best in the industry!

Our operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference!

We also offer:

• Competitive salary, with incentives for high performance
• Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more
• Commitment to ongoing job security, development, and growth

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.

Only applicants with valid working rights in Australia will be considered for this position.

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