Store Leader

Travelex Limited (Australia); Western Australia; On-site; AUD 65,000 - 79,000; Full time

Benefits offered by this job

Training & development

Staff discounts

Free uniform

Incentive plan

Job summary

Travelex Limited (Australia) is seeking a Store Leader for the Perth Airport store. You will drive in-store sales, lead a small team, and deliver prompt, friendly customer service to travellers.

Your role includes coaching staff, managing stock, and promoting travel money and other services. The ideal candidate has at least 1 year of retail or customer service experience, strong communication, and the ability to work autonomously in a fast-paced airport environment.

Qualifications

• 1+ year retail experience with sales or customer service background.
• Ability to motivate a team to reach sales targets.
• Energetic team player with excellent communication skills.

Responsibilities

• Welcome customers and identify their needs with outstanding service.
• Drive sales in store and lead teammates to success.
• Inspire and coach team members on behaviours, sales skills and product knowledge.
• Maintain strong relationships with internal and external stakeholders.
• Analyze store sales performance data and act on insights.
• Promote travel products (e.g., Travel Money card, Western Union).
• Manage till stock and multi-task effectively under pressure.
• Support current marketing campaigns to add value for customers.
• Achieve individual KPIs and targets.

Skills

Retail experience

Customer service

Team motivation

Sales targets

Job description

Job Description STORE LEADER - Perth Airport

Welcome to your next step in your Retail career and the world of possibilities that await you as part of the Travelex team, the world’s leading foreign exchange specialist! We are looking for a Store Leader, responsible for the performance of Perth Airport Store, to join our friendly team to help us maximise sales through delivering prompt, friendly and enthusiastic customer service. You will report into the WA Area Manager, be self-motivated and enthusiastic, and have the ability to work autonomously and independently.

Your part of the deal

You will welcome our customers and identify their needs by providing outstanding customer service Drive sales in store and fellow team members to success Inspire and motivate team members to achieve sales results and set their own goals Coach team members on the behaviours, sales skills and knowledge required to be a successful team member Maintain a strong working relationship with internal and external parties Analyze store sales performance data Promote our range of financial and travel products, such as Travel Money card, Phone cards, Western Union transactions Manage till stock Able to work on multiple tasks at any one time Be able to work efficiently under pressure Understand current marketing campaigns and how they add value to the customer Achieve individual KPIs / targets Be flexible to work on any day for the specified shift times

About You

Ideally have a min. of one year Retail experience with a sales or customer service background Have a natural ability for motivating a team to reach sales targets Have the ability to work in a fast paced environment Be an energetic team player with excellent communication skills Bring a professional attitude with you to work everyday Experience working with foreign currencies is not essential, as full training will be provided

Our Part of the Deal

• Provide ongoing training, feedback, and career development opportunities throughout Travelex
• We will value your point of view and respect you as an individual
• Provide you the tools and resources required to do your job
• Recognise and celebrate your achievements for a job well done with an amazing incentive plan
• Discounts with airport retailers and restaurants, plus duty free discounts exclusive to airport staff
• Free uniform supplied

This role will draw on your leadership, selling, customer service, communication, attention to detail and numeracy skills. So if you are passionate about sales, and driven to succeed, Successful candidates must pass a numeracy test, be able to provide a 5-year checkable history, plus pass credit and criminal record checks. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Only successful candidates will be contacted.

Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.