Store leader

Bupaoptical; Australia; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Quarterly bonus incentives

Corporate uniform

Product discount

Discounts on Bupa Insurance

Designer brand access

Job summary

Bupa Optical is seeking a Store Leader to drive customer‑first service and operational excellence across our optical stores in Australia. You will coach a team of Optometrists, Optical Dispensers and Retail Assistants, balancing performance with development and a focus on profitability.

The role is full-time permanent with flexibility to cover weekdays and weekends, and it offers opportunities for growth and further professional development.

Qualifications

• Strong understanding of day-to-day operations of an optical practice or prior management experience in retail.
• Proven ability to lead and coach a team to achieve KPIs.
• Motivation for part-time/job-share opportunities and able to cover a range of shifts.

Responsibilities

• Lead, coach and motivate a team of Optometrists, Optical Dispensers and Retail Assistants to deliver best-in-class service.
• Develop and coach the team to exceed store profit and targets.
• Maintain professional image, reporting and administrative standards.

Skills

Team leadership

KPI achievement

Coaching

Retail management

Customer focus

Flexibility

Reporting

Tools

Optimate

Job description

Be part of driving industry leading optical care and service standards, steered by a dedicated professional services team led by an optometrist. You’ll be at the heart of helping people live longer, healthier, happier lives and making a better world. We employ more than 22,000 health and care professionals across Australia and New Zealand who are making this a reality. In the optical area this includes stores in over 50 locations Australia-wide.

Our purposeful, value-driven culture guides us in everything we do for our people and customers. At Bupa, your wellbeing and story are respected and valued. We celebrate diversity and embrace differences, creating a place where all perspectives are cherished.

About the role

This is a customer first and people focused role with operational accountability. As Store Leader with Bupa optical you will be responsible for leading, coaching and motivating a team of Optometrists, Optical Dispensers and Retail Assistants. A key part of the role will be coaching and developing the team to ensure our customers receive best class service whilst focusing on exceeding store profit and targets.

This position will be offered as full-time permanent and the established team are ready for an optically experienced leader to join them. Ideally, we are seeking someone who can cover a range of weekdays and weekends.

About you

You will be inspired and driven by the opportunity to work with a global leader in health care that is on the path towards an exciting transformation.

Your experience

• Strong understanding of the day-to-day operations of an optical practice OR - Previous management experience in a retail environment
• Genuine motivation for part time/job share opportunity
• Proven track record in leading and coaching a team to achieve KPI's
• Capability to balance performance whilst supporting and developing our people
• Pride in product and store - maintaining the highest standards promoting our professional image (including reporting and administration)
• Exposure to Optimate (advantageous)

About the Benefits

• Quarterly bonus incentives, corporate uniform, generous product discount
• Discounts on Bupa General and Health Insurance
• Work with designer brands like PRADA, RAY-BANS, GUCCI, TIFFANY & CO and more!
• Further development available e.g. Certificate IV in Optical Dispensing

'Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.'

I came to Bupa from outside the sector, and within three years, I was leading care homes. That kind of growth? It’s rare. But here, it’s possible.

I’ve been at Bupa for nearly 18 years, and I’ve loved every minute of it. I’ve grown here, personally and professionally, through some of the hardest times in my life.

I’ve always been drawn to purpose-driven work, and aged care offers that same sense of impact; the chance to make a difference to people’s lives every single day.