Store Department Leader – Customer Experience & Ops

Kmart Australia Limited; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Discounts across brands

Leadership development

Career pathways

Work-life balance

Job summary

Kmart Australia Limited is seeking a dynamic Department Manager to lead store teams, drive merchandising standards, manage replenishment, and deliver exceptional customer service across the floor.

You will motivate colleagues, use data to fix issues, build strong relationships, and champion safety and compliance. This role offers work‑life balance with 1 in 3 weekends off, a competitive salary plus bonus potential, and growth paths across Kmart Group and Wesfarmers.

Qualifications

• Experience leading teams in a retail environment.
• Strong data-driven decision making with ability to use metrics.
• Proven ability to motivate and develop teams.

Responsibilities

• Lead store teams to deliver high merchandising, replenishment and customer service standards.
• Use data, metrics and benchmarks to drive effective solutions and continuous improvement.
• Foster a safe, inclusive and engaging team culture while ensuring compliance.

Skills

Leadership

Strategic thinking

Relationship building

Operational excellence

Adaptability

Job description

Kmart Australia Limited is seeking a dynamic Department Manager to lead store teams, drive merchandising standards, manage replenishment, and deliver exceptional customer service across the floor.

You will motivate colleagues, use data to fix issues, build strong relationships, and champion safety and compliance. This role offers work‑life balance with 1 in 3 weekends off, a competitive salary plus bonus potential, and growth paths across Kmart Group and Wesfarmers.