Store Business Manager - Blacktown (NSW)

Officeworks; Blacktown; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexibility

Discounts across Wesfarmers brands

Benefits program

Growing Families Policy

Safety & wellbeing programs

Flexible Public Holidays

Learning & development

Career opportunities

Job summary

Officeworks in Blacktown is seeking a Store Business Manager to lead a large team in a fast-paced retail environment, delivering outstanding customer experiences while driving sales, margins and store profitability. You will coach and develop staff, ensuring safety and a customer-centric culture as the driving force behind performance.

You will own store results, manage expenses, and align day-to-day operations with broader business goals, across extended hours.

Qualifications

• Proven track record leading large retail teams (30+ staff).
• Strong leadership and people-first mindset.
• Commercial acumen with experience managing KPIs, budgets and P&L.
• Ability to translate business strategy into actionable team guidance.

Responsibilities

• Lead and motivate a large team to deliver exceptional customer experiences every day.
• Coach and develop your people, building capability and future leaders.
• Drive safety and wellbeing as a non-negotiable priority.
• Own overall store performance, maximise sales, margin and profitability while managing expenses.
• Champion operational excellence, ensuring compliance and high standards.
• Connect day-to-day operations with big-picture strategy and translate goals into clear actions.

Skills

Lead large teams

Leadership

People-first leadership

Commercial acumen

Flexible hours

Culture & wellbeing

Strategy communication

Job description

Store Business Manager - Blacktown (NSW)

At Officeworks, we bring big ideas at low prices to life for our customers, team, communities, and stakeholders. Founded in 1994 in Richmond Victoria, with more than 170 stores nationwide, a digital platform offering over 40,000 products, a national call centre and a dedicated business solutions team supporting micro, small and medium‑sized businesses start, run and grow , we help Australians work, learn, create and connect, wherever and however they choose to shop. From technology, office supplies and furniture to education, art materials and essential services like Print & Create and on‑site or remote tech support through Geeks2U, we deliver easy, engaging customer experiences every day. Our success is powered by more than 9,000 passionate team members. We are deeply committed to their safety, wellbeing, and career growth, while operating responsibly, giving back to the communities we serve through strong national and local partnerships, community fundraising, and a clear commitment to reducing our environmental impact and sourcing sustainably for the future.

About the role

Lead. Inspire. Deliver.

We’re on the hunt for a dynamic Store Business Manager to take charge of our Blacktown and make a real impact. If you’re passionate about people, thrive in a fast‑paced retail environment, and know how to balance commercial performance with a positive team culture, this is your next big move.

You will role model what success looks like, setting the standard for customer excellence, fostering a positive collaborative workplace that drives accountability, strong engagement, and delivery of overall store performance and a customer focused sales culture.

As a Store Business Manager, you will:

• Lead and motivate a large team to deliver exceptional customer experiences every day
• Coach and develop your people, building capability and future leaders
• Drive safety and wellbeing as a non‑negotiable priority
• Own overall store performance, maximise sales, margin, and driving profitability growth while managing expenses and commercial success
• Champion operational excellence, ensuring compliance and high standards across the board
• Connect day‑to‑day operations with big‑picture strategy. Drive a clear, consistent message and translate business goals into simple, actionable steps that everyone can understand and deliver.

About you

You’re a proven, hands‑on leader with experience guiding large, high‑performing teams. Customer obsession and people empowerment are at the heart of everything you do. You’re a coach, a sales powerhouse, and a strategic thinker who spots opportunities others miss and turns them into results. In addition, you will have:

• A background leading large retail teams (30+ minimum)
• Strong leadership and motivational skills with a people‑first mindset
• Commercial acumen with experience managing KPIs, budgets, and P&L
• Flexibility to work across our span of hours
• A passion for creating a safe, positive, and high‑performing culture
• Strong ability to translate business strategy into a message that is easy to understand for your team and deliver

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.