State Operations Manager

City Fertility; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading healthcare group in Australia is seeking an experienced operations leader to manage multiple clinics and ensure optimal performance. This role involves executing state-based operational plans and requires extensive experience in healthcare operations, particularly in IVF or Assisted Reproductive Technology. The ideal candidate possesses strong leadership skills, a solid understanding of Medicare billing, and an ability to engage stakeholders effectively. Join an organization committed to compassionate care and professional growth.

Benefits

Supportive team environment

Opportunities for professional growth

Meaningful contribution to healthcare

Qualifications

• Extensive experience managing healthcare operations, preferably in IVF or ART.
• Strong leadership skills with proven track record of operational excellence.
• Solid understanding of Medicare billing and performance metrics.

Responsibilities

• Execute operational business plans aligned with national strategy.
• Lead and manage multiple clinics to ensure optimal operations.
• Monitor key performance metrics including patient billing.

Skills

Healthcare operations management

Leadership

Medicare billing

Regulatory compliance

Communication skills

Job description

About the Role

Reporting to the Chief Operations Officer, you will :

• Execute state‑based operational business plans aligned with national strategy.
• Lead and manage multiple clinics to ensure optimal operations, specific to performance and patient outcomes.
• Directly manage key state personnel, including Patient Services Manager, Director of Nursing (Day Hospitals / Procedures) and State Nurse Manager.
• Collaborate with National Managers across HR, Finance, Compliance / WHS and Marketing for integrated service delivery.
• Monitor key performance metrics, including patient billing and operational efficiency.
• Ensure compliance with ART regulations and NSQHS standards.
• Champion a process‑driven approach to operational management and continuous improvement.

Successful Candidates will Bring

• Extensive experience managing healthcare operations, preferably in IVF, Assisted Reproductive Technology (ART) or specialist medical services.
• Strong leadership and team management skills with a proven track record of driving operational excellence.
• Solid understanding and expertise in Medicare billing and clinic performance metrics.
• Familiarity with ART, NSQHS standards and regulatory compliance.
• Outstanding communication and problem‑solving skills to engage stakeholders effectively.

Why Join City Fertility?

Over 21,000 babies and countless smiles for more than 21 years.

As one of Australia’s leading IVF and fertility service groups, we combine cutting‑edge science with compassionate care. Our partnership with the CHA IVF global network gives us access to world‑class expertise and innovation.

At City Fertility, you will be part of a progressive, people‑centred organisation that values integrity, innovation, and impact.

We offer

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• The chance to make a meaningful contribution to a growing healthcare group.

Ready to Apply?

If you are ready to lead operational excellence and help shape the future of fertility care, we would love to hear from you.

Click ‘Apply’ and submit your resume and cover letter (including contact details for two referees) today.

Please be sure to specify which State role you are applying for. Please note that as this is an on‑site role, successful candidates will need to be able to work on‑site across various clinic locations within their State.

Alternatively, you can find all our opportunities at City Fertility Career Opportunities : >

For further information about the role, please email to arrange a confidential discussion. Please note that applications will be progressed as received.

City Fertility is proud to be an equal opportunity employer. We celebrate diversity in all its forms and are committed to fostering an inclusive workplace where everyone feels valued and empowered to contribute. Regardless of gender, age, ability, race, ethnicity, sexual orientation, gender identity or religion – we welcome you to be part of our progressive and supportive team.

An applicant must be legally entitled to work in Australia – successful candidates are required to provide proof of their right to work in Australia prior to commencement.

Candidates applying for day procedure / hospital positions may be required to provide proof of specific immunisations and vaccinations.

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