State Operations Leader – SA & NT | KPIs & Client Growth

Ambrose Construct Group Pty Ltd; Adelaide; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Impactful role

Executive leadership exposure

Adelaide-based role

Supportive culture

Employee Assistance Program

Referral bonus

Induction program

Staff events

Job summary

Ambrose Construct Group Pty Ltd is seeking an experienced State Operations Manager to lead our SA & NT operations, driving performance, client relationships, and service excellence. You will collaborate with clients, operational teams, and senior leaders to meet KPIs and identify opportunities for growth.

This hands-on leadership role balances operational performance, stakeholder engagement, reporting, and people leadership, with a focus on compliance, safety, and continuous improvement within a

Qualifications

• Proven experience in operations leadership and managing client relationships.
• Strong ability to manage performance against KPIs and SLAs.
• Excellent communication, problem-solving and conflict-resolution skills.
• Experience with data analysis to identify trends and inform decisions.

Responsibilities

• Lead SA & NT operations, ensuring KPIs and client SLAs are met or exceeded.
• Build and nurture relationships with clients, insurers and stakeholders.
• Oversee reporting, performance dashboards and business insights for leadership.
• Coach teams and drive continuous improvement across operations.

Skills

Stakeholder management

Operations management

Client relationship management

Performance management

Data analysis

People leadership

Project planning

CRM systems

Education

Degree in Business/Operations

Tools

CRM systems

Job description

Ambrose Construct Group Pty Ltd is seeking an experienced State Operations Manager to lead our SA & NT operations, driving performance, client relationships, and service excellence. You will collaborate with clients, operational teams, and senior leaders to meet KPIs and identify opportunities for growth.

This hands-on leadership role balances operational performance, stakeholder engagement, reporting, and people leadership, with a focus on compliance, safety, and continuous improvement within a