Stakeholder Engagement Manager

Adlogic; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Corporate CBD office

Flexible work options

Job summary

Cross River Rail Delivery Authority is seeking a Stakeholder Engagement Manager to lead external communication and engagement for network changes and major construction activities. You will work with government entities, delivery partners and internal teams to translate complex project information into clear, timely communications and to mitigate reputational risks.

This hands-on role requires strong relationships, senior stakeholder management, and the ability to influence outcomes across

Qualifications

• Demonstrated experience delivering complex stakeholder engagement strategies within major infra/public transport projects.
• Experience managing comms and engagement around significant operational change or disruption.
• Ability to build credible relationships, influence outcomes and negotiate across diverse groups.
• Strong written and verbal comms translating complex information into clear stakeholder messages.

Responsibilities

• Develop, implement and evaluate targeted communication and stakeholder engagement strategies for network changes, disruptions and broader project activities.
• Coordinate communication with project teams, government entities and delivery partners to build stakeholder preparedness.
• Plan and deliver engagement activities for construction milestones, testing and commissioning, and significant network changes.
• Build productive relationships with government agencies, contractors, businesses, community representatives and other stakeholders.
• Identify and manage emerging stakeholder concerns, issues and reputational risks, providing timely advice.
• Ensure engagement activities comply with approvals, obligations and governance processes.
• Develop clear, accurate communication materials and reports based on complex project information.
• Monitor outcomes and adjust strategies as requirements evolve.
• Support executive and government reporting including ministerial briefings and board reports.

Skills

Stakeholder engagement

Government relations

Communication skills

Project management

Education

Communications degree

Job description

• Influence outcomes across government, industry and community stakeholders
• Join SEQLD’s largest infrastructure project
• Corporate CBD office / flexible work options

Cross River Rail Delivery Authority (CRRDA)…Your chance to work with the best!

The Cross River Rail Delivery Authority is building a new 10.2km rail line that includes 5.9km of twin tunnels running under the Brisbane River and CBD; with four new underground stations at Boggo Road, Woolloongabba, Albert Street and Roma Street.

Once complete, it will provide trains with a much-needed alternative rail path through the core of the current SEQ Rail network, unlocking a bottleneck and allowing more trains to run more often across the whole of South East Queensland.

The Cross River Rail Delivery Authority is also delivering multiple supporting projects and activities in conjunction with the Department of Transport and Main Roads. These include accessibility rebuilds for eight surface stations, construction of three new stations on the Gold Coast; upgrades for stabling yards; track works and surface rail enhancements; and the introduction of a new ETCS digital signalling system.

About the Role

As Stakeholder Engagement Manager, you will manage external communication, stakeholder engagement and issues management for network disruptions, construction activities and other significant changes associated with Cross River Rail.

Working closely with internal teams, government entities and delivery partners, you will develop and implement targeted communication and engagement strategies that build stakeholder and customer awareness, understanding and preparedness ahead of changes to the public transport network.

This is a hands-on role requiring you to understand complex project and operational information, identify the implications for affected stakeholders and customers, and translate that information into clear and timely communication. You will also monitor emerging concerns and reputational risks, coordinate appropriate responses and ensure stakeholder considerations inform project planning, decision making and implementation.

This opportunity is offered as a fixed term contract until September 2028 with possible extension.

Key Responsibilities:

• Develop, implement and evaluate targeted communication and stakeholder engagement strategies for network changes, disruptions and broader project activities.
• Coordinate communication and engagement with project teams, government entities and delivery partners to build stakeholder and customer preparedness.
• Plan and deliver engagement activities associated with construction works, project milestones, testing and commissioning, and significant network changes.
• Build productive relationships with government agencies, contractors, businesses, community representatives and other key stakeholders.
• Identify and manage emerging stakeholder concerns, issues and reputational risks, providing timely advice and escalating significant matters where required.
• Ensure stakeholder engagement and communication activities comply with relevant conditions of approval, contractual obligations, government requirements and governance processes.
• Develop clear, accurate and accessible communication materials, briefings and reports based on complex project and operational information.
• Monitor engagement outcomes and stakeholder feedback, adjusting strategies and approaches as project requirements evolve.
• Contribute to executive and government reporting, including ministerial briefings, statements and Board reports.

About You:

• Demonstrated experience developing and delivering complex communication and stakeholder engagement strategies, ideally within major infrastructure or public transport environment.
• Experience managing communication and engagement associated with significant operational change or disruption.
• The ability to build credible relationships, influence outcomes and negotiate across government, industry, business and community groups.
• Strong issues management capability, including the ability to identify stakeholder concerns and reputational risks, develop appropriate responses and provide clear advice.
• Excellent written and verbal communication skills, with the ability to translate complex technical, project and operational information into clear stakeholder communications and briefings.
• Strong project management and organisational skills, with the ability to coordinate multiple activities, manage competing priorities and respond effectively to changing requirements.
• Tertiary qualifications in communications, public relations, marketing or a related discipline are highly desirable. Relevant professional training in community and stakeholder engagement is also desirable.

Why work with CRRDA?

On Cross River Rail you will not only work with the best but become your best. And as we enter a new phase of delivery, our project offers a rare career opportunity for top tier professionals to have played their part on something that is genuinely city shaping and transformative.

Our people are supported with flexible work options, career development through the Australian Institute of Management, salary packaging and access to world class employee assistance provider Telus Health.

At Cross River Rail we are an equal opportunity employer and strive to build balanced teams from all walks of life.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.