St George Hospital - Nurse Manager 4 - Patient Flow Manager - Permanent Full Time

NSW Health; Sydney; On-site; AUD 167,000 - 170,000; Full time

Benefits offered by this job

Salary packaging options

Annual leave enhancements

Learning and development opportunities

Gym discounts and EAP

Job summary

NSW Health is seeking a Nurse Manager 4 – Patient Flow Manager for St George Hospital on a permanent full-time basis. The role leads patient flow strategy, capacity planning and cross-disciplinary coordination to optimise patient access and bed management.

You will oversee the Patient Flow portal, data reporting and liaison with NSW Ambulance and community services, ensuring high-quality patient care and achievement of KPIs.

Qualifications

• Current registration as a Registered Nurse/Midwife with the Nursing & Midwifery Board of Australia (AHPRA).
• Holds tertiary management qualifications or equivalent work experience relevant to the role and demonstrated evidence of recent professional development to further enhance leadership and management competencies.
• Demonstrated high level skills in leadership and management within a complex health care setting utilised to achieve organisational and professional outcomes.
• Demonstrated effective verbal, written and negotiation skills with an aptitude to utilise relevant information technology platforms and ability to provide clear and concise plans and reports.
• Demonstrated understanding of patient flow associated KPIs including Emergency Treatment Performance (ETP) and Elective Surgery Access performance (ESAP).
• The ability to initiate and adapt to organisational change to achieve safe and effective patient flow and achieve performance targets.
• Demonstrated ability to work autonomously and as part of a multidisciplinary management team.
• Demonstrated ability to collate, interpret and analyse data to enable improved patient flow and service outcomes.

Responsibilities

• Provide leadership, operational and strategic planning and direction in patient flow, demand and activity across the facility.
• Lead the patient flow team to ensure efficient and effective care coordination and patient flow and to improve the patient experience.
• Coordinate the site management of the Patient Flow portal and the Electronic Journey Boards and report data to MoH bed reporting systems.
• Collaborate with external stakeholders including NSW Ambulance service, community services and other healthcare facilities.

Skills

Leadership

Verbal communication

Written communication

Negotiation

Autonomy

Collaboration

Data analysis

IT platforms

Education

Registered Nurse/Midwife registration (AHPRA)

Tertiary management qualifications or equivalent

Job description

St George Hospital - Nurse Manager 4 - Patient Flow Manager - Permanent Full Time

Employment Type:Permanent Full Time
Position Classification:Nurse Manager Grade 4
Remuneration:$167,023.6 - $169,961.26 per annum plus Superannuation
Hours Per Week:38
Requisition ID:REQ701378
Applications Close:22 November 2026

REQ701378 - St George Hospital - Nurse Manager 4 - Patient Flow Manager - Permanent Full Time

Monday to Friday

The Role

The vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional care, healthier lives’. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it. All staff are expected to act as an appropriate and effective role model and promote culture and supporting practices that reflect the NSW Health CORE values of Collaboration, Openness, Respect and Empowerment through demonstrated behaviours and interactions with patients, clients and employees. All staff are expected to take reasonable care that their actions do not adversely affect the health and safety of others, that they comply with any reasonable instruction that is given them and with any reasonable policies/procedures relating to health or safety in the workplace, as well as notifying any hazards/risks or incidents to their managers. The vision for nursing and midwifery at St George Hospital is to provide meaning and purpose to plan for the future; have reference to an inspirational statement that is consistent with the purpose and values of nursing and midwifery; and to inspire nurses and midwives to provide the highest quality healthcare to patients in any circumstance. The Vision Statement is: 'Nurses and midwives at St George Hospital are always compassionate and competent in the delivery of excellent patient and family centred care.' Eight core behaviours were identified as being integral to achieving the vision: team player; caring; respectful; honest; advocate; collaborative; considerate and accountable.
The Nurse Manager Patient Access and Demand will provide leadership, operational and strategic planning and direction in the development, implementation, monitoring, evaluation and coordination of patient flow, demand and activity across the facility.
The Nurse Manager Patient Access & Demand is responsible for the high level operational management of patient flow across SGH leading the demand management, capacity planning and facility recovery within the site Demand Escalation Framework.
The role will lead the patient flow team to ensure efficient and effective care coordination and patient flow and to improve the patient experience.
In collaboration with the Divisional key stakeholders, the role is responsible to lead key Whole of Hospital and other initiatives including monitoring, implementation and evaluation of strategies and contributes toward strategic facility and LHD plans pertaining to coordination of care.
The Nurse manager Patient Access & Demand has an integral leadership role in the development of facility initiatives which contribute towards meeting NSW MoH patient flow KPIs.
The role is responsible for direct reports within the patient flow team, including Patient Flow Managers, CNC and Patient Transit Lounge staff.
The Patient Access & Demand Manager will coordinate the site management of the Patient Flow portal, the Electronic Journey Boards and will submit data to the MoH bed reporting systems.
The role will maintain effective communication and work closely with external stakeholders including NSW Ambulance service, community services and other healthcare facilities.

Additional Benefits

• Financial benefits - Salary packaging options - Up to $9K for living expenses, $2.6K meal & entertainment, Novated Leasing; and Discounted Private Health Insurance.
• Work-life balance - Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
• Professional growth - Learning and development opportunities, including in-house training with RTO My Health Learning.
• Health & wellbeing - Discounted gym memberships with a Fitness Passport and Employee Assistance Program (EAP) for employees and family members.

We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we encourage applicants to provide genuine responses in their own words.

Selection Criteria

• Current registration as a Registered Nurse/Midwife with the Nursing & Midwifery Board of Australia (AHPRA)
• Holds tertiary management qualifications or equivalent work experience relevant to the role and demonstrated evidence of recent professional development to further enhance leadership and management competencies
• Demonstrated high level skills in leadership and management within a complex heath care setting utilised to achieve organisational and professional outcomes
• Demonstrated effective verbal, written and negotiation skills with an aptitude to utilise relevant information technology platforms and ability to provide clear and concise plans and reports.
• Demonstrated understanding of patient flow associated KPIs including Emergency Treatment Performance (ETP) and Elective Surgery Access performance (ESAP)
• The ability to initiate and adapt to organisational change to achieve safe and effective patient flow and achieve performance targets.
• Demonstrated ability to work autonomously and as part of a multidisciplinary management team
• Demonstrated ability to collate, interpret and analyse data to enable improved patient flow and service outcomes.

For role related queries or questions, please contact Megan Foreshew via email at **************@health.nsw.gov.au

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about ourDiversity, Inclusion and Belonging Strategyfor more information.

OurCOREValues areCollaboration,Openness,Respect andEmpowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email***************@health.nsw.gov.auand let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.