Sr. WW Partner Specialist SA, Amazon Connect, AWS

Amazon Web Services Australia Pty Ltd; City of Melbourne; On-site; AUD 140,000 - 170,000; Full time

Job summary

A leading cloud provider seeks a GTM Specialist Solutions Architect in Victoria to drive customer success and strategic initiatives. You will leverage your technical expertise to solve complex client challenges and enhance product offerings. The ideal candidate has over 7 years in design and implementation of distributed applications, strong skills in Contact Center design, and a proven track record in managing technical resources. AWS certification is preferred, along with excellent communication skills.

Qualifications

• 7+ years of design / implementation / consulting experience of distributed applications.
• 5+ years managing technical, customer-facing resources.
• 5+ years of Contact Center design and architecture.

Responsibilities

• Represent the voice of the customer to improve features.
• Provide technical knowledge to align with GTM teams.
• Guide AWS internal community of experts.
• Design and improve partner business strategies.

Skills

Technical consulting

Contact Center design

Customer-facing management

Cloud expertise

Communication skills

Education

Computer Science or relevant degree

Tools

Software development methodologies

Job description

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Contact Center background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO) Connect team as a GTM Specialist Solutions Architect!

The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector and health care. We work backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.

Key job responsibilities

• Represent the voice of the customer and our partners; collaborate with field and central teams to bring customer feedback to product teams. Lead curation of custom feature and availability requests for unique customer use cases.
• Provide advanced technical knowledge to your aligned GTM teams to unblock our partners that are delivering for our customers’ largest and most critical business challenges.
• Along with your extended team, own the technical bar for specialist technical artifacts and standards.
• Collaborate with your GTM colleagues to provide technical insights into GTM strategy and support field marketing to execute local technical events, campaigns, and customer engagements.
• Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re:Invent, etc.
• Guide and Support an AWS internal community of technical subject matter experts aligned to your customers. Create field enablement materials for the broader SA population to help them understand how to integrate new AWS solutions into customer architectures.
• Design and deliver practice build and continual improvement to our partners’ business, ensuring partners are delivering architectures and implementations that meet or exceed the needs of our customers.

A day in the life

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work / Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

About the team

This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.

BASIC QUALIFICATIONS

• 7+ years design / implementation / consulting experience of distributed applications
• 5+ years management of technical, customer‑facing resources
• 5+ years of Contact Center design and architecture

PREFERRED QUALIFICATIONS

• History of successful technical consulting and / or architecture engagements with large‑scale customers or enterprises.
• Experience migrating or transforming legacy customer solutions to the cloud.
• Familiarity with common enterprise services and working knowledge of software development tools and methodologies
• Strong written and verbal communication skills with a high degree of comfort speaking with executives, IT Management, and developers.
• Experience working within software development or Internet-related industries.
• AWS Solution Architecture certification or relevant cloud expertise.
• Computer Science / relevant degree and / or experience highly desired.

Acknowledgement of country :

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement :

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.