Sr Program Manager, AU OTR ACES

Amazon; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Amazon is seeking an On The Road (OTR) Operations Excellence Program Manager in Australia. You will drive cross-functional programs to improve safety, capacity, quality and customer experience across the domestic logistics network.

You will partner with Delivery partners and leaders to implement data-driven improvements, develop roadmaps, and influence stakeholders toward operational excellence and lasting value for customers and partners.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Master's degree in Operations Research, Statistics, Applied Mathematics, Engineering, Computer Science or related field, or equivalent communication skills.

Responsibilities

• Lead and execute complex cross-functional programs spanning safety, capacity, quality, and customer experience initiatives across Australia's logistics network.
• Drive strategic planning and implementation of medium-term on-road improvements, managing multiple priorities and complex projects.
• Partner with senior stakeholders and operations teams to establish network-wide best practices and continuous improvement processes.
• Develop and maintain data-driven performance metrics, analyzing program health and identifying risks and mitigation strategies.
• Influence and align diverse internal and external stakeholders to achieve organizational objectives.

Skills

Program management

Data-driven decisions

Stakeholder management

Communication to leadership

Process improvement

Education

Master's degree

MBA (preferred)

Tools

AI tools

Job description

Are you passionate about transforming on-road operations and driving excellence at scale? Join Amazon Logistics as an On The Road (OTR) Operations Excellence Program Manager, where you'll maximise operational performance while creating exceptional delivery experiences. This pivotal role puts you at the centere of strategic initiatives that enhance safety, capacity, quality, and experience across Australia's logistics network.

You'll leverage your expertise in stakeholder management and continuous improvement to drive cross-functional programs that deliver measurable results. Working with delivery service partners, senior leaders, and operations teams, you'll be the custodian of on-road excellence, creating win-win partnerships that advance both operational efficiency and customer satisfaction.

Key job responsibilities

• Lead and execute complex cross-functional programs spanning safety, capacity, quality, and customer experience initiatives across Australia's logistics network
• Drive strategic planning and implementation of medium-term on-road improvements, managing multiple competing priorities and complex projects simultaneously
• Partner with senior stakeholders, Delivery Partner Managers, and operations teams to establish network-wide best practices and continuous improvement processes
• Develop and maintain data-driven performance metrics, regularly analyzing program health and proactively identifying risks and mitigation strategies
• Influence and align diverse internal and external stakeholders through effective communication and consensus building to achieve organizational objectives

A day in the life

You’ll start your day analyzing performance metrics from across the network, identifying opportunities for operational improvements and customer experience enhancements. You’ll collaborate with Delivery Service Partners to understand on-ground challenges and work with cross-functional teams to implement solutions. Your afternoons might involve strategic planning sessions with senior leaders, developing roadmaps for new initiatives, or facilitating workshops to drive alignment across diverse stakeholder groups.

About the team

Join the dynamic On The Road team within Australia's Operations Excellence organization, where innovation and autonomy drive meaningful impact. Our mission is to deliver exceptional customer experiences while optimizing logistics operations across the country. We foster a collaborative culture that values continuous improvement and strategic thinking.

This is an exciting opportunity to shape the future of last-mile delivery in a rapidly evolving environment. Our team operates with significant autonomy, empowering passionate individuals to drive transformational change in on-road operations and create lasting value for customers and delivery partners alike.

Basic qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Master's degree in Operations Research, Statistics, Applied Mathematics, Engineering, Computer Science or related field, or experience effectively communicating complex concepts through written and verbal communication

Preferred Qualifications

• Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
• 2+ years of driving process improvements experience
• Knowledge of general AI tools

Acknowledgement of country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.