Sports Fashion Sales Assistant — Training, Discounts & Growth

JD Sports Australia & New Zealand; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Staff discount

Training & development

Career progression

Employee assistance program

Parental leave (up to 12 weeks)

Job summary

JD Sports Australia & New Zealand in Sydney is seeking a Sales Assistant to deliver exceptional customer service and a memorable shopping experience. You will be energetic, genuine and customer-focused, offering personalised assistance to shoppers pursuing the biggest brands.

The role is rostered Tuesday to Saturday with varying shifts. You’ll gain up-to-date product knowledge, work with the store team to hit KPI targets, handle sales, and help with VM, store presentation and daily tasks.

Qualifications

• Customer service experience in retail, hospitality or similar industry.
• Ability to deliver excellent service and go above and beyond.
• Enthusiasm for sports fashion or knowledge of key brands.
• Positive can-do attitude and team player.
• Thrive in a fast-paced, ever-changing environment.
• Willingness to learn new skills and overcome challenges.
• Strong communication skills and engagement with customers and team.

Responsibilities

• Act as a brand ambassador, maintaining positivity and professionalism.
• Gain and maintain up-to-date product knowledge to assist customers.
• Provide personalised 1:1 customer service.
• Assist customers with queries and process sales.
• Collaborate with management and store team to achieve KPIs and targets.
• Support the team with VM setup, store cleanliness and presentation.
• Escalate customer complaints to management.
• Complete mandatory training on product, policy and procedures.

Skills

Customer service

Teamwork

Communication

Flexible / adaptable

Multitasking

Retail knowledge

Job description

JD Sports Australia & New Zealand in Sydney is seeking a Sales Assistant to deliver exceptional customer service and a memorable shopping experience. You will be energetic, genuine and customer-focused, offering personalised assistance to shoppers pursuing the biggest brands.

The role is rostered Tuesday to Saturday with varying shifts. You’ll gain up-to-date product knowledge, work with the store team to hit KPI targets, handle sales, and help with VM, store presentation and daily tasks.