Specialist Adoption Architect 4

Red Hat, Inc.; Council of the City of Sydney; On-site; AUD 100,000 - 130,000; Full time

Job summary

A leading technology company in Australia is looking for a Technical Sales Expert to join their team in Sydney or Melbourne. The role involves engaging with customers to promote Red Hat products, particularly Red Hat Ansible, and assisting with integration into their IT environments. Candidates should have a strong background in DevOps and cloud technologies, along with excellent communication skills. You will be pivotal in overcoming technical barriers to customer adoption and optimizing outcomes for users.

Qualifications

• Experience with DevOps/Automation tools like Ansible.
• Significant technical experience in major IT domains.
• Ability to lead customer engagements and articulate complex information.

Responsibilities

• Execute technical engagements to advance product adoption.
• Review customer environments to ensure best practices.
• Identify common technical adoption blockers.

Skills

Ansible

Infrastructure-as-a-Service (IaaS)

Linux-based workloads

Continuous integration (CI)

Kubernetes

Public cloud providers

IT Service Management

Scripting (Python)

Strong verbal and written communication

Job description

Job Summary

Red Hat’s Technical Sales team seeks a highly energized and self-motivated technical expert to join us either in Sydney/Melbourne, to reduce the time to value and optimize customer outcomes, enabling customer adoption of Red Hat products and technologies. Leveraging an engagement-based delivery model, you will work with customers adopting Red Hat Ansible. You will assist customers with integrating Red Hat products in their enterprise IT environments, supporting the migration of application workloads, and collaborating across functions to identify and overcome technical and organisational blockers to adoption.

Primary Job Responsibilities

• Executes and documents technical engagements, as defined by the Customer Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products.
• Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices.
• Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources.
• Be the Voice of the Customer. Share insights and best practices and connect with product leaders to remove technical barriers to adoption.
• Be curious and proactive, staying abreast of Red Hat’s ecosystem and technology changes.

Required Skills

• Experience with and intimate knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience)
• Significant technical experience in at least one major IT domain, such as:
• Infrastructure-as-a-Service (IaaS) or Platform-as-a-Service (PaaS) solutions
• Linux-based workloads
• Continuous integration (CI) and continuous deployment (CD) pipeline
• Network technologies like Cisco, Juniper, Checkpoint
• Kubernetes and container-based deployments
• Public cloud providers such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud, or IBM Cloud
• Windows-based environment management
• InfoSec / Security Operations
• IT Service Management / Operations
• Ability to understand people and process related to automation use cases in order to translate these into automation scripts, effort estimation and integration requirements
• Proven & strong system administration and troubleshooting experience with Red Hat Enterprise Linux, other Linux platforms, or Unix in a production environment
• Ability to lead and deliver consultative type customer-facing engagements
• Extensive experience working in enterprise software and Software-as-a-Service (SaaS) from a development, engineering, support or Quality Assurance (QA) perspective
• Proficient verbal and written English communication skills, with an ability to convey complex information to customers both clearly and concisely
• Demonstrable presentation and facilitation skills
• Experience in defining and gathering goals, requirements, and defining outcomes, which can be used to drive work done and outcomes with customers
• Willingness to travel within the region, visit customers and partners, attend conferences and other events

One or more of the following is a plus

• Experience in scripting and coding (especially Python).
• Experience with Kubernetes and containers-based platforms such as OpenShift.
• Any Red Hat certification.

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

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