Spanish CRM Coordinator - Growth & Retention

Easygo; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

In-house baristas serving free coffee

Daily catered breakfast

Snack walls and drink fridges

Fun office spaces with games

Employee Assistance Program

9,000+ courses on Learning platform

Weekly professional massages

Job summary

A leading iGaming company in Melbourne is seeking a CRM Coordinator to enhance customer communication and retention strategies for the Spanish market. The successful candidate will develop and analyze campaigns, collaborate with marketing, and source relevant content to improve user experience. Strong skills in CRM strategy and communication are essential. Enjoy perks like in-house baristas, catered meals, and engaging office spaces while being part of a diverse and inclusive team.

Qualifications

• Experience in customer relationship management.
• Ability to analyze and report on campaign performance.
• Strong communication skills and creativity.

Responsibilities

• Coordinate communication for user experience.
• Develop campaign strategies to enhance profitability.
• Enhance player lifetime value and reduce churn.
• Collaborate with content and marketing teams.
• Research and source content for player communication.
• Analyze results of email/SMS campaigns.

Skills

CRM strategy

Content creation

Email/SMS campaign analysis

Communication

Collaboration with marketing

Tools

Google Suite

Slack

Job description

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