Software Engineer - Platform

etrainu; City of Brisbane; On-site; AUD 75,000 - 110,000; Full time

Job summary

etrainu is hiring a junior-to-mid Software Engineer within its Platform & SRE function, reporting to the Engineering Manager – Platform & Site Reliability. The role blends onboarding/operational delivery with platform engineering, including AWS infra, CI/CD, and observability, with an explicit path to become a Platform Engineer.

You will be mentored and coached, working across teams to configure integrations, manage data imports, triage requests, and contribute to reliability practices,

Qualifications

• 1+ year of professional experience in software engineering, DevOps, technical support engineering, implementation/integration engineering, or a similar hands‑on technical role.
• Some exposure to production systems and the responsibility that comes with them.
• Experience in a B2B SaaS or customer‑facing product environment is a plus.
• AWS certifications (e.g. Cloud Practitioner, Solutions Architect Associate) or equivalent cloud credentials are a plus.

Responsibilities

• Build and maintain AWS infrastructure using infrastructure‑as‑code (Terraform), under the guidance of the Engineering Manager.
• Improve CI/CD pipelines, deployment safety, and release processes.
• Build and improve monitoring and observability — dashboards, monitors, and alerts (Datadog or equivalent).
• Participate in incident response: assist with triage, contribute to resolution, and complete post‑incident actions.
• Contribute to the implementation of Service Level Objectives (SLOs) and SLIs as the reliability practice matures.
• Help ensure systems remain secure, cost‑effective, and resilient.
• Execute customer and organisation onboarding tasks — configuration, integration, and data imports.
• Triage and resolve incoming operational requests from internal and client‑facing teams; follow runbooks.

Skills

AWS fundamentals

Databases (SQL/MongoDB)

Git & GitHub workflows

CI/CD pipelines

Observability tooling

Attention to detail

Clear communication

Prioritisation

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Terraform

Datadog

Docker

GitHub Actions

Job description

The Software Engineer is a junior-to-mid level role within etrainu's growing Platform & SRE function, reporting to the Engineering Manager – Platform & Site Reliability.

This role is deliberately a blend of two streams of work:

• Onboarding & operational delivery — hands‑on customer and organisation onboarding tasks, integration configuration, data imports, and resolution of incoming operational requests from internal and client‑facing teams.
• Platform engineering — building and maintaining our AWS infrastructure, CI/CD pipelines, observability tooling, and the automation that keeps the platform reliable and scalable.

We are explicitly hiring for a profile that will grow into a full Platform Engineer.

You will be coached and mentored by the Engineering Manager – Platform & Site Reliability, with a clear development path in reliability engineering practices, infrastructure‑as‑code, and incident response.

Key Relationships

• Engineering Manager – Platform & Site Reliability (direct manager)
• Engineering Managers and product engineering teams
• Product Managers
• Support and onboarding functions

Key Responsibilities

Platform & Reliability Engineering (growing focus)

• Build and maintain AWS infrastructure using infrastructure‑as‑code (Terraform), under the guidance of the Engineering Manager.
• Improve CI/CD pipelines, deployment safety, and release processes.
• Build and improve monitoring and observability — dashboards, monitors, and alerts (Datadog or equivalent).
• Participate in incident response: assist with triage, contribute to resolution, and complete post‑incident actions.
• Contribute to the implementation of Service Level Objectives (SLOs) and SLIs as the reliability practice matures.
• Help ensure systems remain secure, cost‑effective, and resilient.

Onboarding & Operational Delivery (initial primary focus, reducing over time)

• Execute customer and organisation onboarding tasks — organisation setup and configuration, integration and SSO configuration, training/course configuration mapping, and data imports.
• Triage and resolve incoming operational requests from internal and client‑facing teams, escalating to product engineering teams only where necessary.
• Carry out routine platform work, including minor fixes, technology refresh, and vulnerability remediation.
• Maintain clear, timely communication with customer‑facing teams on the status of operational and onboarding work.
• Contribute to and follow runbooks and playbooks; improve them as you go.

Automation & Continuous Improvement (the bridge between the two streams)

• Identify repetitive manual onboarding and operational tasks and turn them into scripts, tooling, or self‑service capabilities.
• Build and improve internal tooling that reduces engineering effort per customer onboarded.
• Contribute to playbooks that enable customer‑facing teams to self‑serve, reducing engineering impact.

Competencies and Experience

Skills

• Working knowledge of core AWS services (e.g. EC2, ECS, RDS, S3, CloudWatch, IAM) — or strong cloud fundamentals with a demonstrated appetite to build AWS depth quickly.
• Comfort working with databases and SQL/MongoDB — querying, data validation, and supporting data imports.
• Proficiency with Git and GitHub workflows.
• Exposure to Docker/containers and CI/CD pipelines (e.g. GitHub Actions).
• Strong attention to detail — many of the onboarding and configuration work depends on getting details right the first time.
• Clear written and verbal communication, particularly when coordinating with non‑technical, customer‑facing teams.
• Ability to prioritise across competing demands and manage multiple concurrent requests.

Experience

• Minimum 1 year of professional experience in software engineering, DevOps, technical support engineering, implementation/integration engineering, or a similar hands‑on technical role.
• Some exposure to production systems and the responsibility that comes with them.
• Experience in a B2B SaaS or customer‑facing product environment is a plus.

Qualifications

• A relevant tertiary qualification in Computer Science, IT, Engineering, or a related field is desirable.
• AWS certifications (e.g. Cloud Practitioner, Solutions Architect Associate) or equivalent cloud credentials are a plus.

About You

• You are eager to learn and see the operational and onboarding work as a fast way to build deep product and platform knowledge — not just a queue of tickets.
• You instinctively ask "how do I make sure I never have to do this manually again?"
• You take ownership: you follow work through to completion and communicate proactively along the way.
• You stay calm and methodical when things break, and you ask for help early rather than late.
• You have strong attention to detail and take pride in getting configuration and data work right.
• You are a strong communicator and relationship builder, comfortable working with both engineers and customer‑facing teams.