Skin Pro

L'Oreal; Willoughby City Council; On-site; AUD 52,000 - 64,000; Full time

Job summary

Kiehl's Skincare Expert in Chatswood is a full-time in-store role where you become the face and heart of the brand, delivering personalized skincare consultations and creating exceptional customer experiences.

You’ll collaborate with the store team, drive sales through product demonstrations, and grow your skincare knowledge through ongoing training while upholding visual standards.

Qualifications

• Customer-first mindset with exceptional service experience.
• Proven background in a retail or sales-focused environment.
• Genuine interest in skincare and the science behind it.
• Excellent communication and interpersonal skills.
• Ability to work effectively as part of a dynamic team.

Responsibilities

• Deliver Personalized Consultations: become a trusted advisor, conducting in-depth skin consultations to understand customer needs and recommend tailored routines.
• Drive Retail Excellence: contribute to achieving the store's sales targets by showcasing products, managing sales transactions, and maintaining our iconic visual merchandising standards.
• Be a Brand Ambassador: embody the Kiehl’s spirit of service, community, and efficacy, building a loyal customer base and sharing your knowledge of our unique formulas and ingredients.
• Collaborate and Grow: work closely with your team to ensure smooth daily operations, participate in exciting store events, and continuously develop your expertise through training.

Skills

Customer service

Retail experience

Communication skills

Teamwork

Interest in skincare

Job description

Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it).
Intrigued? Keep reading, this might be the opportunity you've been searching for.

Kiehl's Skincare Expert - Chatswood (Full-Time)

A Day in the Life

As a Kiehl's Skincare Expert, you will be the face and heart of our brand in our Chatswood store, reporting to the Store Manager. You'll combine our rich apothecary heritage with cutting-edge skincare science to provide every customer with an exceptional and personalized experience.

• Deliver Personalized Consultations: You will become a trusted advisor, conducting in-depth skin consultations to understand customer needs and recommend tailored Kiehl's routines.

• Drive Retail Excellence: You will contribute to achieving the store's sales targets by showcasing products, managing sales transactions, and maintaining our iconic visual merchandising standards.

• Be a Brand Ambassador: Embody the Kiehl’s spirit of service, community, and efficacy, building a loyal customer base and sharing your knowledge of our unique formulas and ingredients.

• Collaborate and Grow: You will work closely with your team to ensure smooth daily operations, participate in exciting store events, and continuously develop your expertise through training.
  

We Are Looking For

We are searching for someone who is curious about skincare and loves connecting with people. You are a natural communicator who thrives in a team environment and is driven to deliver outstanding results. You're a great match if you have:

• A customer-first mindset, with experience providing exceptional service.

• A proven background in a retail or sales-focused environment.

• A genuine interest in skincare and the science behind it.

• Excellent communication and interpersonal skills.

• The ability to work effectively as part of a dynamic team.
  

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)

• Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal

• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!

• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference.
  

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

L’Oréal Luxe is the global leader in luxury beauty and fine fragrance. With more than 35,000 luxury beauty experts across the globe, our mission is to craft the best luxury beauty products and experiences in fragrance, skincare and makeup. Through a portfolio of 25 aspirational and complementary brands, L’Oréal Luxe expresses its unique vision for luxury beauty: La Culture de l’Écart.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.