Site Reliability Engineer, Global E-Commerce - USDS

TikTok USDS Joint Venture; Sydney; On-site; AUD 180,000 - 250,000; Full time

Job summary

TikTok USDS Joint Venture LLC in Sydney, Australia, is seeking a Site Reliability Engineer to own a mission-critical global e-commerce platform. You will work with engineering and product teams to ensure reliability, scalability, and secure cloud-native operations across complex service meshes.

You will define SLIs/SLOs, drive incident response and post-mortems, and develop automation to reduce manual toil.

Qualifications

• Strong understanding of Unix/Linux internals and networking.
• Experience coding in Java, Go, Python or similar.
• Experience with algorithms, data structures, complexity analysis and software design.
• Experience developing tools and APIs to reduce manual interaction with systems using various coding and scripting standards.
• Systematic problem-solving approach with effective communication.

Responsibilities

• Own the service level of a critical, revenue-generating E-commerce platform and its infrastructure in a cloud-native environment.
• Define service level indicators and data-driven objectives to uphold uptime, latency and system health.
• Collaborate cross-team with engineering and product for capacity planning and launch reviews.
• Automation focused on infrastructure-as-code, scalability and resiliency.
• Implement SRE practices around incident management, post-mortems and on-call rotations.

Skills

Unix/Linux

Networking

Java

Go

Python

Algorithms & DS

APIs

Problem solving

Job description

Responsibilities

Team Intro The Global E-commerce SRE team of US Tech Services works with engineering and product teams to build and run large-scale, globally distributed, observable, fault-tolerant systems. As an SRE, you will deliver on production ownership and be responsible for observability and automation across complex, large-scale service mesh architectures.

Responsibilities

• - Own the service level of a critical, revenue generating E-commerce platform as well as all supporting infrastructure and services. This role will focus on service reliability, highly-scalable design and release management in a cloud-native environment.
• - Define service level indicators and data-driven objectives to uphold and improve uptime, latency, and system health of a core TikTok production platform.
• - Collaborate cross team with engineering and product to ensure that key requirements (such as capacity planning and launch reviews) are performed to enable transparent service delivery to customers.
• - Automation geared towards infrastructure-as-code, scalability and service resiliency
• - Implement SRE practices around incident management, post-mortems while being part of on-call rotations.

Qualifications

Minimum Qualifications:

• - Good understanding of Unix/Linux operating systems internals and networking
• - Experience writing code in Java, Go, Python or a similar language
• - Experience with algorithms, data structures, complexity analysis and software design
• - Experience developing tools and APIs to reduce manual interaction with systems and applications using a variety of coding and scripting standards
• - Systematic problem-solving approach, coupled with effective communication skills and a sense of drive

Preferred Qualifications:

• - Experience with running production grade web services at scale in a cloud native environment.
• - Experience with implementing observability solutions such as monitoring, logging and tracing in complex service meshes.
• - Expertise in designing, analyzing, and troubleshooting large-scale distributed systems

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision‑making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale. On‑site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real‑time decision‑making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in‑person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Acknowledgment of Country

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.