Showroom Consultant

G.James Group; Lismore City Council; On-site; AUD 45,000 - 60,000; Full time

Job summary

A leading window and door company is looking for a motivated individual to join their Lismore showroom. As part of the team, you will welcome walk-in customers, provide product advice, and assist with administrative tasks. This entry-level position offers training and potential growth into a Sales Representative role. Ideal candidates are friendly, eager to learn, and committed to excellent customer service.

Benefits

On-the-job training

Supportive work environment

Stable hours with work-life balance

On-site parking

Qualifications

• Not afraid to ask questions and eager to learn.
• Motivated to provide a positive customer experience.
• Comfortable with numbers and using computers.

Responsibilities

• Manage reception duties and answer inquiries.
• Assist with showroom administration and maintain records.
• Coordinate with internal teams to ensure smooth operations.

Skills

Friendly

Computer proficiency

Customer service orientation

Attention to detail

Job description

Are you eager to start a career in sales, customer service and admin? Join our Lismore showroom team where you’ll welcome walk-in customers, provide expert product advice, and support them from first inquiry through to order. This is a fantastic entry-level opportunity to gain hands‑on experience and grow your career with one of Australia’s most trusted names in windows and doors.

About Us

G.James Glass & Aluminium is a proudly Australian, family‑owned company established in 1917. With over 100 years of history, we’ve grown into one of the nation’s leading integrated glass, aluminium window and door manufacturers and contractors. Today, more than 1,800 employees work across our operations throughout Australia. We design, produce and install innovative, high‑performance products for residential, commercial and industrial projects. From iconic high‑rise buildings to family homes, our windows and doors are trusted nationwide. At G.James, we pride ourselves on our strong tradition of Australian manufacturing and craftsmanship, supported by modern technology, innovation and sustainable practices. We offer long‑term career opportunities across multiple divisions and foster a workplace culture that values safety, teamwork and growth.

The Role

You’ll be the welcoming face of our Lismore branch, helping walk‑in customers, answering inquiries, and guiding people toward the right product solutions.

Key Responsibilities

• Manage reception duties, including answering inbound calls and general inquiries
• Perform banking, act as timekeeper, and upload safety/competence records in Oracle
• Coordinate with internal teams (credit, delivery, technical) to ensure smooth operations
• Assist with showroom administration and maintain accurate records
• Conduct pre‑production calls to customers and scan/upload completed sales orders into Oracle
• Develop product knowledge from technical specifications through to installation advice
• Create accurate quotes using V6 software and process smaller sales
• Follow up on leads and help convert showroom visits into confirmed orders
• Meet key targets around quote accuracy, follow‑up, response time, and customer satisfaction

About You

You’re eager to learn, not afraid to ask questions, and motivated to provide a positive customer experience. You’re technically minded, comfortable with numbers, and just as confident at a computer as you are face‑to‑face with customers.

• Friendly, professional, and eager to learn
• Comfortable using computers and learning new software
• Enjoys helping people and providing excellent customer service
• Motivated to grow your skills and take on new challenges
• Attention to detail and ability to follow processes
• Experience in a trade, technical field, or sales is a bonus but not essential

This role can also be a stepping stone into a Sales Representative position within the G.James Group for those who want to grow.

Why Join Us

• On the job training - no industry experience required
• Supportive, family‑owned business with national career opportunities
• Be part of a team that values growth, collaboration and celebrating success
• Stable, full‑time hours with work‑life balance
• On‑site parking at our Lismore branch

How To Apply

If this sounds like you, then we want to hear from you! Please submit your cover letter and resume for consideration. Successful applicants will need to complete a pre‑employment medical, including drug and alcohol screening. Recruitment Agencies please note: While we value the role of recruitment agencies, we are not accepting candidates through agencies at this time. G.James is an equal opportunity employer.

Discover more at www.gjames.com - celebrating 108 years in 2025!