Shop Supervisor

Family and Disability Services; Innisfail; In loco; AUD 33.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary packaging

Commission program

Descrizione del lavoro

Lifeline Queensland is seeking a Retail Supervisor to lead a store in Innisfail. The role is permanent full-time with one Saturday shift every fortnight, offering $29.45 per hour plus Super and tax-advantaged salary packaging. A commission program is available for high performers, reflecting the not-for-profit nature of Lifeline.

You will drive customer service excellence, staff development and store profitability while supporting Lifeline's crisis support services across Queensland.

Competenze

• Experience in retail management (or hospitality management with retail background).
• Coaching and mentoring people to develop staff.
• Deliver high level of customer service and exceed expectations.
• Ability to manage pricing, merchandising, events to drive profitability.
• Strong communication across team and stakeholders.

Mansioni

• Demonstrate Lifeline purpose and promote services to the community.
• Manage all aspects of retail operation and delegate duties to meet sales targets.
• Oversee pricing, merchandising, promotions, and selling techniques to maintain profitability.
• Maintain effective communication within team, regional support, and external stakeholders.
• Identify issues and opportunities from selling trends and customer feedback.
• Set objectives aligned to business strategy and plan tasks accordingly.
• Coach direct reports daily to link development to performance goals.

Conoscenze

Retail management

Coaching & mentoring

Customer service

Staff leadership

POS familiarity

Microsoft Office

Strumenti

POS

Microsoft Office

Descrizione del lavoro

Retail Supervisor | Lifeline Employment Term: Permanent Full Time (must be available for one Saturday shift per fortnight) Location: Innisfail Remuneration: $29.45 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performers

Make a meaningful difference with Lifelin Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives. As a Retail Supervisor, you’ll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Queensland’s leading charity retail brand. Everyday our 120 stores across Queensland sell donated goods, giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services. Let’s make a meaningful difference, together.

Your part in our Lifeline team

Along with your passion for your local community and leading a store that provides great customer service you will:

• Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
• Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved
• Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved
• Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries
• Identify issues and opportunities based on selling and customer feedback
• Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy
• Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

What makes a difference for us

To be successful for this role you will need to be/have:

• Be passionate about Lifeline and be able to articulate its purpose
• Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people
• Ability to deliver a high level of customer service and exceed customer expectationsDemonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control
• Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers
• Communicate promotional event information to maximise results
• Identifyissues and opportunities based on trends and customer feedback
• Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives
• Strong problem solving and influencing skills
• Ability to use a retail business systems, POS and Microsoft Office

What makes a difference for you?

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained
• Staff Discounts: Participation in our team member purchasing program
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitiesto challenge yourself, grow and make a meaningful difference
• Flexible work arrangements to support work-life balance
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

Joining our Lifeline, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children
• implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur
• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

UnitingCare is the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. When you join the UnitingCare family, you are part of something bigger. We are a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities. www.unitingcareqld.com.au We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy.