Shop Supervisor

UnitingCare Children, Young People and Families; City of Brisbane; On-site; AUD 84,034,000 - 96,432,000; Full time

Benefits offered by this job

NFP Salary Packaging

Staff Discounts

Recognition and rewards platform

12 weeks paid parental leave

Job summary

UnitingCare Children, Young People and Families – Rothwell QLD is seeking a Retail Supervisor to lead a Lifeline store, delivering exceptional customer service and achieving sales targets. The role encompasses managing staff and volunteers, visual merchandising, and promotional events to support Lifeline Queensland’s crisis support services.

The successful candidate will drive store profitability, coach team members, and uphold the charity’s values while ensuring a safe, welcoming environment

Qualifications

• Demonstrated experience in retail management (or hospitality management with a background in retail).
• Ability to deliver a high level of customer service and exceed customer expectations.

Responsibilities

• Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community.
• Manage all aspects of a retail operation and delegate responsibilities to ensure sound business practices and sales targets.
• Work with staff and volunteers to review pricing, visual merchandising, events and selling techniques to maintain profitability.
• Maintain effective communication within the team and with external stakeholders; assist with customer enquiries.
• Identify issues and opportunities based on selling and customer feedback.
• Set objectives and prioritise tasks aligned to business strategy; coach direct reports to improve performance.

Skills

Retail management

Customer service

Coaching/Mentoring

Job description

UnitingCare Children, Young People and Families – Rothwell QLD

Full time

2mo ago , from UnitingCare Children, Young People and Families

Location:Rothwell (New Store Opening Soon!)

Remuneration:$29.45p/hr + Super +NFPSalary Packaging(save tax and increase your take home pay)+ commission program for high performers

Applications will be reviewed as they arereceived, andtherefore may result in the role closing early if the right applicant is found.

Make a meaningful difference with Lifeline

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.

As aRetailSupervisor, you’ll be encouraged to grow, develop and feel empowered,contributing tothemeaningfulwork ofQueensland’sleadingcharity retail brand.Everyday our120storesacross Queenslandsell donated goods,giving pre-loved items a second lifeand bringing in profit to support our Crisis Support Line and suicide prevention services.

Your part in our Lifeline team

Along with your passionfor your local communityandleadinga store thatprovidesgreat customer serviceyouwill:

• Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes
• Manage all aspects of a retail operation and delegate responsibilities whereappropriate to ensure sound business practices are adhered to and sales targets areachieved
• Work with staff and volunteers to review and monitor pricing, visual merchandising,promotional events and selling techniques to ensure that profitability is maintainedand improved
• Maintain effective communication channels within direct team, regional supportfunctions and external stakeholders and provide assistance to team members inhandling customer complaints / enquiries
• Identify issues and opportunities based on selling and customer feedback
• Set objectives and prioritise tasks, ensuring objectives are tied to overall businessstrategy
• Coach and develop direct reports daily, ensuring development goals are linked tobusiness objectives and improved performance

What makes a difference for us

• Be passionate about Lifeline and be able to articulate its purpose
• Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people
• Ability to deliver a high level of customer service and exceed customer expectations
• Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control
• Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers
• Communicate promotional event information to maximise results
• Identifyissues and opportunities based on trends and customer feedback
• Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives
• Strong problem solving and influencing skills
• Ability to use a retail business systems, POS and Microsoft Office

What makes a difference for you?

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained
• Staff Discounts: Participation in our team member purchasing program
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitiesto challenge yourself, grow and make a meaningful difference
• Flexible work arrangements to support work-life balance
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our Lifeline, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children
• implement measures to prevent child abuse and neglect within our services
• appropriately and immediately address child abuse and neglect if it does occur
• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.