Shift Supervisor

dnata; Queensland; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading ground services company in Brisbane is seeking a Shift Supervisor to manage the operational aspects of cargo operations at the airport. The role includes supervising teams, ensuring compliance with safety policies, and delivering excellent customer service. Candidates should have leadership experience, communication skills, and an understanding of cargo handling processes. This opportunity offers a rewarding career path in aviation services, with applications closing on 26 December 2025.

Qualifications

• Knowledge of all aspects of cargo handling.
• Ability to lead and manage compliance with standards.
• Experience in a highly regulated industry.
• Strong negotiation skills.

Responsibilities

• Supervise cargo operations during shifts.
• Coach and mentor team members.
• Allocate resources to meet operational requirements.
• Ensure compliance with safety policies and procedures.
• Monitor quality metrics related to operations.

Skills

Leadership experience

Customer service orientation

Good communication skills

Computer literacy

Understanding of financial processes

Tools

Hermes Cargo Operations System

Job description

Brisbane Airport

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energetic employees, to complete the job on hand and to deliver on the promises to our customers.

We have an opportunity for an experienced Shift Supervisor to join our Cargo Operations team in Brisbane (Located at Brisbane Airport).

The Shift Supervisor is responsible for the operational management of the cargo warehouse facility, cargo office and administrative tasks for our clients to ensure an efficient and effective service, meeting and exceeding the company’s and our clients’ expectations.

The Shift Supervisor will manage the day-to-day business issues and competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.

PRIMARY DUTIES AND RESPONSIBILITIES

• Deliver a customer centric cargo operation including the supervision, organisation and coordination of all work areas during an operational shift;
• On-the-job team coaching, mentoring and performance feedback to achieve high levels of performance and service excellence;
• Ensure the efficient and effective allocation of resources to deliver operational requirements and meet Service Level Agreements;
• Deliver to and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services’ policy and procedure;
• Provide quality metrics and reporting on critical business issues;
• Reinforce a positive safety culture within the team focussed on awareness and vigilance.

OH & S RESPONSIBILITIES

• Compliance with the dnata Safety and Environment Policies
• Compliance with legislative Health & Safety requirements
• Develop and maintain a positive safety culture focused on awareness and vigilance.
• Conduct work in accordance with dnata’s Health & Safety Management System;
• Follow all safety work procedures, adhering to all safety guidelines provided;
• Participate in emergency drills and / or evacuations

ESSENTIAL CRITERIA

• Knowledge of all aspects of cargo handling (warehouse and office)
• Demonstrated leadership experience and a commitment to driving a customer centric service culture within the team;
• Good communication skills both written and oral and negotiation skills;
• High level of computer literacy;
• Previous experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements into standard operations;
• Understanding of financial and budget processes and ability to drive business improvement initiatives.
• Good knowledge and understanding of Hermes Cargo Operations System

DESIRABLE CRITERIA

• Previous experience in or knowledge of airline industry principles and procedures
• Knowledge of all aspects of cargo handling and warehouse

If you are looking for a highly rewarding career in aviation services, you're looking for dnata.

Applications close 26 December 2025.

We are an Equal Opportunity Employer, which values diversity and inclusion. We support applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a solid focus on gender balance within the organisation and encourage women to apply.