shift supervisor

PYRAMID FOODS PTY LTD; Cumberland City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading restaurant group in Australia is seeking a dedicated individual for a leadership role as a Trainer at Hungry Jack's. Responsibilities include supervising shifts, training and mentoring staff, and enhancing guest service. Successful candidates will have experience in retail or hospitality, a passion for training, and a commitment to exceptional service. Competitive pay, career advancement, and extensive training programs are offered, promoting a culture of inclusiveness and teamwork.

Benefits

On-the-job training

Career advancement opportunities

Competitive pay

Staff discounts

Qualifications

• Experience in retail or hospitality.
• Passion for training and mentoring.
• Commitment to exceptional service.

Responsibilities

• Lead and supervise shifts for smooth operations.
• Provide training and coaching to team members.
• Role model outstanding guest service.

Skills

Leadership

Customer service

Training and coaching

Communication

Job description

The Careers are Better at Hungry Jack's!

Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.

Your responsibilities will include :

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

What’s great about working at Hungry Jack’s? We offer :

• On-the-job training to develop your leadership skills.
• Extensive leadership and succession training for career advancement.
• Clear career pathways for promotion across our restaurant network.
• Competitive pay and penalty rates.
• Amazing staff discounts through our benefits platform, Jackpot.
• Opportunities to complete nationally accredited qualifications in retail and hospitality.

We’re looking for someone who has :

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values that align with ours : People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.
• High energy and a strong sense of urgency.

Apply now to take the next step in your career with Hungry Jack’s – we can’t wait to hear from you!

At Hungry Jack’s, we are committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, we believe the Burgers are Better when we all belong.