Shift Manager

McDonald's Restaurants Limited; Cumberland; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Discounts at McDonald’s

MyBenefits discounts

Wellbeing support app

Nationally recognised qualifications

World-renowned training

Flexible work hours

Inclusive culture

Job summary

McDonald’s Australia is hiring Shift Managers to oversee shifts across casual, part-time and full-time positions. The role focuses on delivering Quality, Service & Cleanliness, supervising staff, and ensuring safe, efficient operations in a 24-hour business with flexible scheduling.

Ideal candidates will lead teams, maintain high standards, and adapt quickly in a fast-paced environment while ensuring an excellent customer experience.

Qualifications

• Experience managing hospitality or retail shifts.
• First Aid Level 2 training preferred.
• Fire safety training preferred.

Responsibilities

• Deliver outstanding QSC (Quality, Service & Cleanliness) and drive sales on shifts.
• Supervise employees to ensure procedures are followed.
• Maintain food safety to the highest standard.
• Review guest counts and sales projections to meet targets.
• Greet customers and provide an exceptional experience.

Skills

Team leadership

Customer service

Communication

Multitasking

Attention to detail

Flexibility

Job description

McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as \"Macca's\", we have been an Australian household name for over 50 years. We believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner, working with us means taking pride and having fun along the way, while growing and developing your career in a dynamic and supportive environment.

We're hiring energetic Shift Managers for casual, part-time, and full-time positions at McDonald's. This role involves overseeing shifts and running a designated area. As a 24-hour business, we provide flexible scheduling to accommodate your availability. Working days and hours may be subject to change to meet the restaurant's requirements.

Join us and be a key part of our restaurant operations.

What can you expect on a day-to-day basis.

• As a Shift Manager you are responsible for delivering outstanding QSC (Quality, Service & Cleanliness), sales, people practices and profit on your shifts.
• Supervise employees to ensure adherence to restaurant operations and procedures.
• Comply with restaurant safety and security standards for a safe working environment
• Responsible for maintaining food safety to the highest standard.
• Review and monitor guest counts and sales projections to align with shift targets and restaurant goals.
• Actively seek customer feedback for an exceptional customer experience and repeat business.
• Work within a team to deliver the best quality and experience for our customers.

Your keys to success:

• Well presented, friendly and organised.
• Able to lead a team to achieve results.
• Adaptable to a fast-paced environment and have the ability to multitask.
• Attention to detail and accuracy.
• Confident in engaging with customers, suppliers, or contractors, including handling difficult situations with individuals.
• Communicates clearly and effectively.
• Capable of lifting, shifting, and moving items.
• Capable of hearing and responding to various alerts and alarms.
• Resilient and adaptable, bouncing back from challenges with a positive mindset.
• Police check required if successful (applicants over 18 years only).
• Valid right to work in Australia is required.

The Macca’s Difference

• Discounted Macca’s (Yum!): Enjoy exclusive discounts on McDonald's delicious offerings.
• Access to Discounts at 400 Popular Retailers: Explore savings at 400 popular retailers through our MyBenefits program.
• 24/7 Wellbeing Support: Access our health and safety app for around-the-clock support, including free live-chat sessions with registered professionals such as nurses, psychologists, and emergency responders.
• Nationally Recognised Qualifications: As a Registered Training Organisation (RTO), we can issue nationally recognised qualifications at different stages of your career.
• World-Renowned Training: Receive top-notch training that is globally recognised.
• Flexible Work Hours: Enjoy shifts that fit seamlessly into your life and commitments for a better work-life balance.
• Diversity and Equal Opportunity: Be part of a diverse workplace that values equality; we are proud to be an equal opportunity employer.
• Fun and Welcoming Atmosphere: Experience a workplace that is not only professional but also fun and welcoming, with a positive and inclusive culture.

Qualifications

• Management experience in Hospitality or Retail (preferred but not required)
• First Aid Level 2 (preferred but not required)
• Fire Safety Training (preferred but not required)