Shift Leader

El Jannah Stores; City of Darebin; On-site; AUD 52,000 - 68,000; Full time

Job summary

El Jannah is seeking confident shift leaders to help run great shifts and lead teams across our Australian stores. As a shift leader, you’ll be the steady presence on shift, setting the pace, supporting the team, and ensuring guests have a positive experience.

You’ll contribute to service, food quality, safety and teamwork. Whether you're an experienced shift leader or a strong team member ready to step into leadership, this role offers growth with a brand that invests in its people and backs

Qualifications

• 2+ years experience in QSR or fast-paced hospitality.
• Calm, confident leader who motivates the team.
• Strong communication and guest-service mindset.
• Reliable, organized and leads by example.
• Able to work flexible evenings and weekends.

Responsibilities

• Lead shifts and set the pace for service.
• Coach and train team members.
• Ensure guest experience and food quality.
• Oversee stock levels and inventory.
• Uphold safety, cleanliness and WHS standards.
• Assist with rostering and shift planning.

Skills

People leadership

Customer service

Team communication

Shift management

Tools

POS systems

Inventory software

Job description

El Jannah is an iconic Australian brand that began in 1998 in Granville, Sydney, with a simple idea: serve honest, authentic Lebanese-Australian food that brings people together. More than two decades on, our legendary charcoal chicken, bold flavors, and energetic restaurants continue to create memorable experiences guests love across Australia. As we continue to grow, our restaurants stay grounded in what matters most: real food, real people, and real connection.

About the Role

We're looking for confident and motivated shift leaders to help run great shifts and lead great teams. As a shift leader, you'll be the steady presence on shift, setting the pace, supporting the team, and making sure every guest has a positive experience. You'll play a key role in maintaining high standards across service, food quality, safety, and teamwork.

Whether you're an experienced shift leader or a strong team member ready to step into leadership, this is an opportunity to grow with a brand that invests in its people and backs them to succeed.

What You'll Be Doing

• Leading the EJ Way and supporting the team during service
• Keeping daily operations running smoothly and efficiently
• Coaching and training team members to build confidence and capability
• Delivering consistent, guest-focused experiences
• Supporting rostering and shift organisation
• Helping drive performance against restaurant goals and KPIs
• Upholding food safety, cleanliness and WHS standards
• Managing stock levels so the kitchen and service never miss a beat

What We're Looking For

• Experience leading teams in a QSR or fast-paced hospitality environment
• A calm, confident leadership style that inspires and energises others
• Strong communication skills and a team-first mindset
• A genuine passion for food, people and guest experience
• Reliability, organization, and the ability to lead by example
• Performance and outcome-driven for the success of the restaurant
• Availability to work flexible rosters, including evenings and weekends

Why Join El Jannah

• A people-first culture where leaders are supported to grow
• A fun, fast-paced environment where your leadership makes a real difference
• Clear career pathways building leadership, operational and management capabilities to further your career with a growing national brand