Services Engineer

Hitachi Automotive Systems Americas, Inc.; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Annual performance review

Professional development

Health and wellbeing initiatives

Employee Assistance Program

Company leave days and holidays

Job summary

Hitachi Rail Australia in Sydney, Australia seeks an enthusiastic Services Engineer to provide remote, on-call, shift-based and onsite technical support for CCS and COM systems within the MTS service environment. The role covers fault diagnosis, maintenance, testing, commissioning, and operational readiness across rail communications and control systems.

The successful candidate will assist with system upgrades, equipment replacement, and engineering changes while maintaining thorough

Qualifications

• Experience with railway communications and control systems.
• Strong fault-diagnosis and troubleshooting capabilities.
• Experience delivering preventive and corrective maintenance in rail environments.

Responsibilities

• Provide remote, on-call, shift-based and onsite technical support for CCS and COM systems within the MTS service environment.
• Perform preventive maintenance, health checks, diagnostics and reliability improvements.
• Carry out corrective maintenance including fault diagnosis, root cause analysis and corrective actions.
• Support system upgrades, equipment replacement and software updates.
• Maintain maintenance records and customer communications with regular status updates.

Skills

Railway COM systems

SCADA systems

Maintenance & troubleshooting

On-call support

Stakeholder management

Documentation

Job description

Location: Sydney, New South Wales, Australia

Job ID: R0143316

Date Posted: 2026-09-03

Company Name: HITACHI RAIL STS AUSTRALIA PTY LTD

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.

Hitachi Rail is looking for an enthusiastic self-motivated Services Engineer who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Sydney, Australia. The Services Engineer will provide remote, on-call, shift-based, and onsite technical support for CCS and COM systems operating within the MTS service environment, ensuring system availability and performance in accordance with service level agreements (SLAs).

Key responsibilities:

• Perform remote monitoring, investigation, fault diagnosis, and troubleshooting activities, and undertake site visits when required to support fault rectification, maintenance, testing, commissioning, or operational incidents.
• Perform preventive maintenance activities including planned inspections, health checks, diagnostics, condition assessments, system monitoring, configuration verification, backup validation, and proactive reliability improvement initiatives.
• Perform corrective maintenance activities including fault diagnosis, troubleshooting, fault rectification, root cause analysis, technical investigations, implementation of corrective actions, and restoration of services within agreed SLA timeframes.
• Support system upgrades, equipment replacement, configuration changes, software updates, engineering modifications, variation orders, and defect rectification activities.
• Provide technical support for testing, integration, commissioning, migration, transition-to-service, and operational readiness activities associated with system enhancements and newly delivered assets.
• Maintain accurate maintenance records, technical documentation, support reports, and customer communications, while providing regular status updates to internal and external stakeholders.
• Participate in a rostered on-call support arrangement and perform shift work, planned maintenance, possession activities, and out-of-hours works, including nights, weekends, and public holidays, as required to support operational and project delivery activities.
• Build and maintain effective working relationships with Metro Trains Sydney (MTS), internal Hitachi Rail teams, and third-party suppliers to ensure delivery of a professional, customer-focused support service and achievement of operational performance objectives.

Key skills, knowledge and experience:

• Broad understanding of railway Communications (COM) and Control Command Systems (CCS).
• Strong working knowledge of SCADA and integrated operational railway systems.
• Experience supporting operational rail, transport, or critical infrastructure environments.
• Demonstrated experience delivering preventive and corrective maintenance activities.
• Experience with fault diagnosis, troubleshooting, root cause analysis, and technical investigations.
• Knowledge of incident management, SLA-based service delivery, maintenance, and asset management practices.
• Experience supporting upgrades, modifications, equipment replacement, and engineering changes.
• Experience supporting testing, commissioning, and transition-to-service activities.
• Experience managing customer tickets, internal support tickets, PCRs, defects, and technical change processes through to closure.
• Experience coordinating with internal engineering teams, suppliers, and external stakeholders to resolve technical issues.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to work independently and participate in an on-call support roster.

At Hitachi Rail, we know that a diverse business is a sustainable business. Working collaboratively with a range of internal networks, we're continuously improving our policies and products. From accessible, sustainable design to achieving a better gender balance. We base these efforts on our core values: Harmony, Sincerity, and Pioneering spirit. And by aligning with these, we're able to create a workplace where people not only feel comfortable but are given opportunities to thrive. We're especially keen to hear from women and people of all genders considering a career in engineering, cybersecurity, and rail technology.

What we offer:

• Annual performance, development, and salary review process.
• Ongoing professional development and training.
• Salary continuance.
• Health and Wellbeing initiatives throughout the year (incl. flu vaccinations).
• Employee Assistance Program (employees and family).
• Days off per year sponsored by the company in addition to the statutory public holidays and leave entitlements.
• Invitation to attend and participate in Company sponsored social events throughout the year.

#LI-CL1

HITACHI brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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